Extremely Disappointed – Standards at Metcourt Have Dropped Drastically

As regular guests of the Metcourt Hotel at Emperors Palace, we are appalled by how far the standards have fallen. What used to be a convenient and pleasant stay has now turned into a consistently frustrating experience — and sadly, this most recent visit was the worst yet.

Let’s start with the breakfast staff. The ladies working in the breakfast area, at the front are beyond rude — it’s as if they’ve been instructed to treat guests with disdain. The attitude is condescending, and they carry themselves with a superiority complex that is both unwarranted and completely unprofessional. This is not a one-off experience; we’ve noticed this same unacceptable behavior over multiple stays. At this point, it seems deeply ingrained in the service culture, which is unacceptable for a hotel of this supposed caliber. We are demanding a formal apology for the way we’ve been treated.

Unfortunately, the problems don’t end there. The rooms are barely functional. On this stay alone, the air conditioning was faulty, which left the room stuffy and uncomfortable. Half the appliances simply don’t work — lights flicker or don’t switch on, plugs are loose, and maintenance seems to be nonexistent. The TV doesn’t work properly, cutting out channels and freezing regularly. As for the WiFi, it’s practically unusable. In 2025, this is inexcusable — especially for a hotel that charges “premium rates”.

We’ve been loyal to Metcourt for a long time, but at this rate, we’re seriously reconsidering. The consistent lack of respect from the breakfast staff, coupled with the rapidly deteriorating condition of the rooms and unreliable amenities, has left us feeling deeply disappointed. If management is reading this, you owe your guests better — and you certainly owe us an apology. Fix your staff. Fix your rooms. Or you’ll keep losing the guests who used to believe in this place.