Worst Worst Worst Pool Business in the Industry

We would not recommend Penguin Pools in Pretoria to anyone. We entered into a contract with Hanno at the beginning of November. In the middle of January, we were forced to take legal action against penguin pools due to their absolute disgusting lack of workmanship and service delivery. During this two-and-a-half-month period, their team were at our house 3 times, each time they arrived at 11am and left at 4pm. They left the working site in such a condition that it was a hazard to my family. A big hole in the ground with rusted steel rods sticking out. Hanno always has excuses as to why they can’t complete the job. When I phoned Penguin Pools head office in Pretoria I was put in contact with Derick, assuming he is the man in charge, he blatantly told me, that this situation is not his problem. Our contract is directly with Hanno and not Penguin Pools, but this is a complete lie. We found Hanno on penguin pools Facebook page, his number is on their website, and their logo is on our contract. Without any help from Derick, and excuses after excuses from Hanno, we decided to go see our lawyer to legally cancel the contract with Penguin Pools and try to get back some of the huge deposit we had to pay. When I leave a comment on their Facebook page to warn people about their poor lack of service, the comment gets removed. I cannot believe that this is the type of service a company provides. We chose Penguin Pools because we did not want to have issues like these, but it was the worst mistake to trust them with this project. We are currently still busy with legal action against them and hopefully we can win this matter. I would warn each and everyone to think very carefully before entering into a contact with them.