Poor customer service

<p>I paid a deposit to them and after reviewing Hello Peter and their very bad reviews, I emailed Paul to ask that if I wanted to cancel would I get my deposit back.  He replied that I would not and the deal was ended. I then phoned to speak to him hoping he would instill some confidence in me to keep using them but did not get far as he put the phone down on me.  I then tried phoning him back to say that I had not cancelled but no answer and has not come back to me!!  Suffice to say that customers are not important to him - he has my money anyway so why does he need me!!  I have cancelled now and lost the deposit but wonder how his business is if he can afford to lose customers so quickly.</p>