Disgusting taste and worse customer service

Contacted Pepsico on 19 April regarding the disgusting new Pronutro Chocolate, asked for a refund and had to send photos of the product, expration date etc. etc., got a claim number, had to provide my home address, promise to keep the packet and eventually just got an email from Tagen saying "Thank you for taking the time to share your experience with the ProNutro New Generation range. We understand how noticeable changes can feel when a product has been part of your routine for a long time. The ProNutro New Generation range continues to provide plant‑based protein, energy, 13 vitamins and 4 minerals, now with reduced total sugar per serving, and meets the same quality and safety standards as all ProNutro products. While changes in taste, texture, or smell may not suit everyone, your experience is important and is reviewed as part of our ongoing product monitoring. Thank you again for reaching out. Please let us know if there is anything further you would like us to note."

Basically case closed, go away and get used to the new product. I think the only thing more disgusting than the new Pronutro's taste and texture is their disgusting customer service. I am sure their future is going to be without MANY of the traditional customers.