Pepsi South Africa
Unclaimed Business
|2.5|22 Reviews (last 12 months)|This business does not respond to reviews
Pepsi South Africa
Unclaimed Business
|2.5
22 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pepsi South Africa is receiving polarised feedback shaped largely by product reformulations and complaint handling. Customers consistently mention dissatisfaction with the reformulated ProNutro range, flat Pepsi and 7Up beverages, and quality issues spanning Doritos, Spekko rice and Weetbix. A recurring theme is frustration with the consumer care process, where shoppers report repeatedly resubmitting information without resolution. On the positive side, several reviewers single out specific call centre agents for professional, friendly and responsive service, suggesting that frontline interactions can leave a strong impression when handled well.
Performance(last 12 months):
Trustindex Rating
3.3TrustIndex
3.3
Review Distribution
2.5|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Shafiekah N
1 reviews | Active since Jan 2020
15 May 2026, 19:41
Appreciation post
First of all I must say I quite impressed with two agents from the customer care email team especially the one that responded to me on talktous.something they made me understand and made me feel more like a person then a complaint. I MUST SAY OUT OF ALL THE REMARKS AND BAD CRITICISM I EXPERIENCED I must say I am actually disappointed in the public to notice the customer cares hard work. SO I want to say thank you to mogamat and taken for all their hard work and dedication. YOU HAVE MY FULL SUPPORT.
Helpful (0)
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Shafiekah N
1 reviews | Active since Jan 2020
15 May 2026, 19:41
Appreciation post
First of all I must say I quite impressed with two agents from the customer care email team especially the one that responded to me on talktous.something they made me understand and made me feel more like a person then a complaint. I MUST SAY OUT OF ALL THE REMARKS AND BAD CRITICISM I EXPERIENCED I must say I am actually disappointed in the public to notice the customer cares hard work. SO I want to say thank you to mogamat and taken for all their hard work and dedication. YOU HAVE MY FULL SUPPORT.
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Replies (0)SA
Samantha A
1 reviews | Active since Jan 2020
15 May 2026, 19:29
SATISFIED CUSTOMER
Thank you to Taygen and Mougamat and Lee for you kind assistance and for helping me with my complaint.I must say I liked the part where mougamat spoke about the weather that cracked me up.Anyways all the best guys.😇
Helpful (0)
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Samantha A
1 reviews | Active since Jan 2020
15 May 2026, 19:29
SATISFIED CUSTOMER
Thank you to Taygen and Mougamat and Lee for you kind assistance and for helping me with my complaint.I must say I liked the part where mougamat spoke about the weather that cracked me up.Anyways all the best guys.😇
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Akhir Daniel's
1 reviews | Active since Jan 2020
15 May 2026, 19:21
Happy customer
I want to say thank you to mogaamt and Lee from the customer care insurance team for helping me with my truck incident.I must say I love the level of transparency used by you and the team. #keep it up.😇
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Akhir Daniel's
1 reviews | Active since Jan 2020
15 May 2026, 19:21
Happy customer
I want to say thank you to mogaamt and Lee from the customer care insurance team for helping me with my truck incident.I must say I love the level of transparency used by you and the team. #keep it up.😇
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Replies (0)LH
LA H
1 reviews | Active since Jan 2020
5 May 2026, 08:20
Pronutro decimated by stupidity and no consultation and hard assed Americans!
Pepsico Came to South Africa they cancelled Marmite and several Simba Chips flavours and Peppermint crisp. It seems they reinstated peppermint crisp and Marmite. However. Now they canned and remade the most successfull cereal brand, PRONUTRO. It is and was my lifelong change. I gave the new pack to my dogs.. This morning my daughter looked for her Pronutro. She was disgusted! Now my daily routine is no more! Pepsico should just sell Pioneer or give it back to South Africa. They have no culture and we anyway do not even like Pepsi. Now they remade our favourite good and healthy food! Get out Pepsico go back to where you came from. I want my Pronutro, Simba Salt& Vinegar and Tomato Chips! Please just go away and give our good healthy Foods back!
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LA H
1 reviews | Active since Jan 2020
5 May 2026, 08:20
Pronutro decimated by stupidity and no consultation and hard assed Americans!
Pepsico Came to South Africa they cancelled Marmite and several Simba Chips flavours and Peppermint crisp. It seems they reinstated peppermint crisp and Marmite. However. Now they canned and remade the most successfull cereal brand, PRONUTRO. It is and was my lifelong change. I gave the new pack to my dogs.. This morning my daughter looked for her Pronutro. She was disgusted! Now my daily routine is no more! Pepsico should just sell Pioneer or give it back to South Africa. They have no culture and we anyway do not even like Pepsi. Now they remade our favourite good and healthy food! Get out Pepsico go back to where you came from. I want my Pronutro, Simba Salt& Vinegar and Tomato Chips! Please just go away and give our good healthy Foods back!
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Replies (0)HJ
Heine J
1 reviews | Active since Jan 2020
4 May 2026, 12:36
Disgusting taste and worse customer service
Contacted Pepsico on 19 April regarding the disgusting new Pronutro Chocolate, asked for a refund and had to send photos of the product, expration date etc. etc., got a claim number, had to provide my home address, promise to keep the packet and eventually just got an email from Tagen saying "Thank you for taking the time to share your experience with the ProNutro New Generation range. We understand how noticeable changes can feel when a product has been part of your routine for a long time. The ProNutro New Generation range continues to provide plant‑based protein, energy, 13 vitamins and 4 minerals, now with reduced total sugar per serving, and meets the same quality and safety standards as all ProNutro products. While changes in taste, texture, or smell may not suit everyone, your experience is important and is reviewed as part of our ongoing product monitoring. Thank you again for reaching out. Please let us know if there is anything further you would like us to note." Basically case closed, go away and get used to the new product. I think the only thing more disgusting than the new Pronutro's taste and texture is their disgusting customer service. I am sure their future is going to be without MANY of the traditional customers.
Helpful (0)
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Heine J
1 reviews | Active since Jan 2020
4 May 2026, 12:36
Disgusting taste and worse customer service
Contacted Pepsico on 19 April regarding the disgusting new Pronutro Chocolate, asked for a refund and had to send photos of the product, expration date etc. etc., got a claim number, had to provide my home address, promise to keep the packet and eventually just got an email from Tagen saying "Thank you for taking the time to share your experience with the ProNutro New Generation range. We understand how noticeable changes can feel when a product has been part of your routine for a long time. The ProNutro New Generation range continues to provide plant‑based protein, energy, 13 vitamins and 4 minerals, now with reduced total sugar per serving, and meets the same quality and safety standards as all ProNutro products. While changes in taste, texture, or smell may not suit everyone, your experience is important and is reviewed as part of our ongoing product monitoring. Thank you again for reaching out. Please let us know if there is anything further you would like us to note." Basically case closed, go away and get used to the new product. I think the only thing more disgusting than the new Pronutro's taste and texture is their disgusting customer service. I am sure their future is going to be without MANY of the traditional customers.
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Replies (0)TW
Thomas W
1 reviews | Active since Jan 2020
20 Apr 2026, 10:54
Pepsi - "Customer Care?"
On 3/2/26 emailed Pepsi (The Bev Co) regarding several instances of Pepsi Max not being aerated (flat). Included images of barcode, expiry date, etc and a video showing the flat Pepsi. No reply received (to date). On 18/2/26, after further instances of flat Pepsi Max, sent a second email with details and requesting a reply to my first email. Still no reply two and a half months later. Begs the question - was "customer care" the right department?
Helpful (0)
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Thomas W
1 reviews | Active since Jan 2020
20 Apr 2026, 10:54
Pepsi - "Customer Care?"
On 3/2/26 emailed Pepsi (The Bev Co) regarding several instances of Pepsi Max not being aerated (flat). Included images of barcode, expiry date, etc and a video showing the flat Pepsi. No reply received (to date). On 18/2/26, after further instances of flat Pepsi Max, sent a second email with details and requesting a reply to my first email. Still no reply two and a half months later. Begs the question - was "customer care" the right department?
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