PS
Pepsi South Africa
Unclaimed Business
PS
Pepsi South Africa
Unclaimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pepsi South Africa faces significant criticism around product quality and complaint resolution. Customers report flat beverages, foreign objects in food products, and packaging defects across brands including Pepsi, Doritos, Spekko, and ProNutro. Refund processes are described as slow and frustrating, with multiple customers citing excessive email exchanges and lack of accountability. Food safety concerns, including insects and contamination, are handled dismissively according to reviewers. However, a smaller group of customers praise specific consumer care agents like Mohammed and Lorraine for their professionalism and responsiveness.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.4|18 Reviews
May '25 - Apr '26
5(22.2%)
4(11.1%)
3(0%)
2(16.7%)
1(50%)
5(22.2%)
4(11.1%)
3(0%)
2(16.7%)
1(50%)
Frequently Asked Questions About Pepsi South Africa
Based on recent customer reviews, Pepsi South Africa faces significant criticism around product quality and complaint resolution. Customers report flat beverages, foreign objects in food products, and packaging defects across brands including Pepsi, Doritos, Spekko, and ProNutro. Refund processes are described as slow and frustrating, with multiple customers citing excessive email exchanges and lack of accountability. Food safety concerns, including insects and contamination, are handled dismissively according to reviewers. However, a smaller group of customers praise specific consumer care agents like Mohammed and Lorraine for their professionalism and responsiveness.
Pepsi South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Pepsi South Africa across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 08:05
PepsiCo Appalling Customer Service Bokomo Risk
To the Consumer Care Department, I am writing to formally express my dissatisfaction with the service received from Pioneer Foods (PepsiCo) regarding a potential health risk encountered with a Bokomo product. Despite my efforts to resolve this, the staff members I dealt with were unprofessional and lacked the competence required to handle a serious safety concern. Furthermore, I have yet to receive a detailed findings report regarding my complaint. Due to the unresolved health risk and the company’s dismissive attitude toward food safety, I no longer feel comfortable recommending Bokomo products to other consumers. Reference number: P00001-2603020041
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 08:05
PepsiCo Appalling Customer Service Bokomo Risk
To the Consumer Care Department, I am writing to formally express my dissatisfaction with the service received from Pioneer Foods (PepsiCo) regarding a potential health risk encountered with a Bokomo product. Despite my efforts to resolve this, the staff members I dealt with were unprofessional and lacked the competence required to handle a serious safety concern. Furthermore, I have yet to receive a detailed findings report regarding my complaint. Due to the unresolved health risk and the company’s dismissive attitude toward food safety, I no longer feel comfortable recommending Bokomo products to other consumers. Reference number: P00001-2603020041
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Replies (0)AA
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Naresh R
1 reviews | Active since Jan 2020
24 Feb 2026, 18:17
Disgusting cover up by Shannon Williams and her team
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
24 Feb 2026, 18:17
Disgusting cover up by Shannon Williams and her team
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
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Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
21 Feb 2026, 15:18
Terrible customer service and major ***** COVER UPS
bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)NR
Naresh R
1 reviews | Active since Jan 2020
21 Feb 2026, 15:18
Terrible customer service and major ***** COVER UPS
bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0
Replies (0)M
Melanie
1 reviews | Active since Jan 2020
5 Feb 2026, 15:30
I have bought a few 7up's without any carbon dioxide and I'm really not happy about it and I can't go back to the store to get a refund which I very inconvenient
I have bought a few 7up's without any carbon dioxide and I'm really not happy about it and I can't go back to the store to get a refund which I very inconvenient. This is also false advertising and I will like it feature if nothing is being done about it !
Helpful (0)
|Replies (0)M
Melanie
1 reviews | Active since Jan 2020
5 Feb 2026, 15:30
I have bought a few 7up's without any carbon dioxide and I'm really not happy about it and I can't go back to the store to get a refund which I very inconvenient
I have bought a few 7up's without any carbon dioxide and I'm really not happy about it and I can't go back to the store to get a refund which I very inconvenient. This is also false advertising and I will like it feature if nothing is being done about it !
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Replies (0)SA
Skylar Adams.
1 reviews | Active since Jan 2020
4 Feb 2026, 18:10
Very Very Very Happy Customer.🤲
Me and my wife are very happy with the customer service team from PepsiCo consumer care line.The level of accuracy in their tone and their level of professionalism. One thing they can work on is their pace and their listening but other then that me and my wife are very happy with the way things were being done.🤍🤲
Helpful (0)
|Replies (0)SA
Skylar Adams.
1 reviews | Active since Jan 2020
4 Feb 2026, 18:10
Very Very Very Happy Customer.🤲
Me and my wife are very happy with the customer service team from PepsiCo consumer care line.The level of accuracy in their tone and their level of professionalism. One thing they can work on is their pace and their listening but other then that me and my wife are very happy with the way things were being done.🤍🤲
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Replies (0)SM
Sinazo M
1 reviews | Active since Jan 2020
4 Feb 2026, 18:03
Happy Customer.
Wow,I must say I'm very impressed with the fast interaction and the professionally of the customer service team and the way they does things is on point.Theres two agents that always make me laugh everytime when I call in. Spot on PepsiCo.
Helpful (0)
|Replies (0)SM
Sinazo M
1 reviews | Active since Jan 2020
4 Feb 2026, 18:03
Happy Customer.
Wow,I must say I'm very impressed with the fast interaction and the professionally of the customer service team and the way they does things is on point.Theres two agents that always make me laugh everytime when I call in. Spot on PepsiCo.
0
Replies (0)