Thomas W

Active since Jan 2015

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Reviews

15 reviews

4 months ago

Pepsi - "Customer Care?"

On 3/2/26 emailed Pepsi (The Bev Co) regarding several instances of Pepsi Max not being aerated (flat). Included images of barcode, expiry date, etc and a video showing the flat Pepsi. No reply received (to date). On 18/2/26, after further instances of flat Pepsi Max, sent a second email with details and requesting a reply to my first email. Still no reply two and a half months later. Begs the question - was "customer care" the right department?

0 replies

Dis-Chem

11 months ago

Disgustingly dirty shopping trolleys and poor staff attitude

At about 11:45am on 9 September we entered the Dainfern store. The shopping trolleys were not clean to say the least. However, with wipes provided, wiped the handles clean. While doing this noticed that the base had an advertising sheet on the base. This was disgustingly dirty and had a sticky substance on it. The other trolleys were not much better. An attempt to engage with the three staff members at the entrance desk was ignored. Only by speaking louder did I get their attention. My mention of the the dirty trolleys was met with a disdainful look, no other acknowledgement whatsoever and they continued their conversation. In contrast, the merchandisers were all very friendly and helpful. Dis-Chem (not that they care) will not see me again.

0 replies

Pilanesberg National Park

14 months ago

Shameful and disgraceful state of Pilanesberg National Park

Most people are well aware of the poor state of (most) roads in the Pilanesberg National Park. The exception is some of the gravel roads that appear to have been graded recently. A very popular attraction, the Mankwe Hide has been closed for some time now due to structural problems and there no signs (plans?) that it will be repaired any time soon. Further deterioration in the Park's facilities are very noticeable and of greater concern as it will impact tourism if not addressed as a matter of urgency. Other than at the gates and the Pilanesberg Centre, the toilet facilities are in a disgustingly shocking state. Flushing mechanisms do not work and there is no indication whatsoever that the toilets have been cleaned. As a consequence, the toilets are overflowing and coated with hardened faeces. Not exactly an adverti*****t for our country or something that visitors (tourists) should be subjected to! Although not generally a visitor attraction, the Iron Age Site is vital part of the area and South Africa's history. Sadly, it is "closed" to visitors. Closed because of a chain on the gate but "open" because of the broken-down fence. Access to the actual iron age ruins is limited due to the path being overgrown with tall grass and thorn bushes. Views of the ruins are very limited for the same reason The site is in dire need of being cleared/maintained. Time for the Northwest Province's Department of Environment, Conservation and Tourism to be fired!!

0 replies

Bone Dry Waterproofing

28 months ago

Waterproofers par excellence!

Bone Dry Waterproofing gives new meaning to the words "service excellence" (a cliche for some. Locating and resolving roof water leaks is not an easy matter especially when there are months between downpours. It has been an absolute pleasure to deal with Gary, Andrew (especially) and their onsite team. From the start (free inspection, recommendations and free quote) to adhering to commitments to be on site to regular progress updates to explanations along the way to photographs of work completed. No efforts spared. Leak first detected approximately 18 months ago on a new addition and repaired. After recent rain still leaking. Came back and added addional waterproofing (no extra costs). Still leaking. After extensive search found leak in a different location (old roof) and repaired. Later call them back for a new leak. Found it to be damaged tiles where solar panels were installed. Repaired and no charge despite not having anything to do with previous repairs. Most helpful, dilliegent, patient and affable company and people to work with .......EVER!

0 replies

Plush Carwash

50 months ago

Plush Carwash (Fourways Crossing) Staff Honesty

Around 2pm today (17/6/22) I had my car (Ford Everest) washed at Plush Carswash, Fourways Crossing. When they had finished, I was both stunned and overwhelmed to find four R50 notes lying on the seat. I knew that, earlier, I had dropped money but thought I had found it all. Needless to say, the honesty of the two gentleman who found and returned my cash is beyond admirable. Unfortunately I omitted to get their names but I did bring their honesty to the attention of their supervisor. They are a credit to Plush! Apart from always doing a great job of cleaning my car, the friendliness and honesty of their staff is another reason to keep going back.

0 replies

Slimsy Squash Concentrates

67 months ago

Slimsy Squash concentrate - "Living Lite" a con?

Noticed a dramatic increase in kilojules between the "old" and "new" packaging of Slimsy concentrated squash drinks. e.g. Mango & Orange has gone from 38kj to 64kj i.e. 68%. If anything, the addition of endor*****ts by Diabetes SA and the Heart and Stroke Foundation is somewhat disingeneous. At least they've dropped the "low kilojule" claim.

0 replies

Checkers & Checkers Hypers

67 months ago

Checkers - plastic bags

The quality of Checkers plastic bags (at seventy five cents each!) is shocking. They have become so thin. They are certainly not reusable as they often tear/are damaged before one gets the groceries home. Placing fewer items in the bag is not the solution as this just means...more bags!

0 replies

Mweb

76 months ago

MWEB Customer Servioce Sucks!

Getting hold of MWEB is a nightmare! I have a problem sending emails and accessing my (so-called) "secure" account. When calling one goes through various options. Finally, when they have "located" your account, they send you a "code" via your mobile number to enter. Problem is, for whatever reason I NEVER receive those messages and therefore have NO code to enter. DEAD END! There are no alternative contact details (telephone numbers, email addresses, etc) to use. Thus, MWEB - your customer service sucks! If there was an option your service less than one stat that would be it!!

0 replies

Vodacom

77 months ago

Shocking Service! Great Non-Service!

There should be a minus star rating!! Account was closed, contract cancelled and all payments (including penalties) paid on 14/3/20. Lo and behold! Debit order goes through on 31/3/20. I am reasonable so possible error understood......NOT! However, that is only the beginning. Try calling Vodacom: Cancellations *** - Enter cell number, get message "not for pre-paid services." IT IS NOT PREPAID!!!! Customer "Care" (read military intelligence) - After 18minutes 37 seconds finally a "consultant." Asks name, give it and immediately get cut off!!!!!! Now trying again! I can appreciate fewer staff during the lock-down but this level of "service" is the norm for Vodacom. If they improved their efficiencies i.e. closed the account and cancelled the debit order (simple enough!) they would not have "high call volumes." However, consumers are not idiots - you are! By placing consumers on hold and using our airtime, you are increasing your revenues! P.S. Still holding on! 19 minutes 23 seconds and counting.....

2 replies

Natpro Security

78 months ago

Adrige - you Superstar!

Was at Checker Hyperama at Fourways Mall this morning. Did not realize that I had dropped my wallet containing my driver's licence, credit cards and cash. Received a call from them to say Adrige, the Security Supervisor, had found it and handed it in. Adrige your honesty is commended! You are a Superstar! Thank you. Tom

0 replies

Review Distribution

5 Star

4 (26.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (13.3%)

1 Star

9 (60%)

Thomas W

Reviews

Pepsi - "Customer Care?"

Disgustingly dirty shopping trolleys and poor staff attitude

Shameful and disgraceful state of Pilanesberg National Park

Waterproofers par excellence!

Plush Carwash (Fourways Crossing) Staff Honesty

Slimsy Squash concentrate - "Living Lite" a con?

Checkers - plastic bags

MWEB Customer Servioce Sucks!

Shocking Service! Great Non-Service!

Adrige - you Superstar!

Review Distribution

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