Pepsi - "Customer Care?"

On 3/2/26 emailed Pepsi (The Bev Co) regarding several instances of Pepsi Max not being aerated (flat). Included images of barcode, expiry date, etc and a video showing the flat Pepsi. No reply received (to date). On 18/2/26, after further instances of flat Pepsi Max, sent a second email with details and requesting a reply to my first email. Still no reply two and a half months later. Begs the question - was "customer care" the right department?