Perfect Project Pools, not

Our pool developed a crack, and we enlisted Perfect Projects to repair it using fiberglass. They advised us that it was unnecessary to install mosaics, assuring us that leaving it plain would still look aesthetically pleasing. When it came time to fill the pool, they recommended placing a plastic bag with holes over the end of the hosepipe to allow the water to fill up slowly. We followed this advice. However, I had to turn off the hosepipe overnight to prevent the pool from filling unattended. Unfortunately, it drizzled that night, causing dirt from the sandstones to run into the pool, leaving marks and a ring around the pool where we had stopped the water. We continued to fill the pool over the next three days as instructed, but now we have two dirt rings and dirt runs that we cannot remove. Additionally, the water leaves a mark at its current level, which we are unable to clean off. We have contacted Natasha multiple times to seek her advice on how to resolve these issues, but she has either not returned our messages and calls or has not answered them.