Worst ever experience with a corporate gift company

Worst ever experience with a corporate gift company. Delivered 3 banded T-short. Sales Rept is rude. Promised to send unbranded T-shirts to our offices (we paid R50 per T-shirt extra for branding as well as additional design cost). Received 1 only. The other two never arrived. We had to pay the full amount up front, because the T-shirts were branded. You cannot speak with management. According to sales representative and receptionist they communicate with Managment via e-mail only. There was no response to 3 e-mails send to "management".