No Refund on Car registration fees

The service im getting from Multifranchise in Pinetown is unacceptable. I took delivery of my car in august.. I had to submit a complaint in order to get feedback regarding the registration of the car. This was in November 2017. I was contacted by David Anderson who then said I should cover the costs and do the registration on my side, And that I will get a refund for all costs. i did so and I provded all invoices and my banking details on 11 November 2017. Recieved an email from David saying that it had been actioned but he would still confirm with me. Again after having to follow up with them first on the 16 November 2017. I did not receive confirmation, I sent a follow up mail on 23 November 2017 and I recieved a mail from Jordasche Narainsamy asking for the invoices, I resent them and sent a bank confirmation letter.. and still no action on my request. I then followed up for feedback on the 1st of December 2017 and Jordasche responded saying that it was hectic on their side as it was month end and it would be actioned the following week the 7th of December 2017. I have a full mail trail. today is 29 January 2018 and still no refund. Also David Anderson seems to be ignoring my calls now.