PM
Pinetown Multifranchise
Unclaimed Business
PM
Pinetown Multifranchise
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
Tshepiso N
1 reviews | Active since Jan 2020
29 Sept 2021, 05:18
Best service
Romon Govender the best sales person so happy with his service very patient and friendly made buying a car a great experience...thank you to you and your team Romon
Helpful (0)
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Tshepiso N
1 reviews | Active since Jan 2020
29 Sept 2021, 05:18
Best service
Romon Govender the best sales person so happy with his service very patient and friendly made buying a car a great experience...thank you to you and your team Romon
0
Replies (0)SR
Shardha R
1 reviews | Active since Jan 2020
21 Nov 2019, 09:47
CUSTOMER SERVICE?? - NON EXISTANT AT THIS DEALERSHIP!!
I had my car serviced at the above dealership on 29/10/2019 and to my dismay, I took back delivery of my vehicle with the bonnet left open!! This was discovered by my son that same evening when we got home!! I was assigned to a service advisor Roderick, who was more interested in his personal problems than he was concerned with his job performance!! After having reported this to the service manager, Vijen, I was advised that the relevant tech & service advisor was 'dealt with" and that when I took my vehicle back to them (it was determined that there was a problem with the manifold after the service on 29/10) he will ensure that my vehicle will be given top priority. I was then handed over to a 'customer care agent, named Thobile' who was going to handle the matter further & ensure I had peace of mind. She told me that she was given the position of customer care agent on the exact day that she had phoned me!! Later I found out that Thobile was also just another service advisor!! I was phoned by Roderick on 16/11 to advise that ALL the parts had arrived for my car and that I should consider booking it in at my soonest convenience. I booked the vehicle in for 18/11 and arrived at the dealership at 6.45am. The vehicle was booked in and I left the dealership knowing that my vehicle will get the priority as was arranged with the Service Manager and also since Roderick has also said so!! Much to my dismay, I got my vehicle back at 17.40 on Wednesday NIGHT, only after I phoned Vijen on Wednesday morning to complain that I was not receiving any feedback from the service advisor & that he should follow up and let me know what was exactly going on!! Having asked several times to ensure that my service book be stamped for the 45000kms service which was carried out on 29/10, I noticed when I got my car back, that the service book was NOT stamped. When my car was delivered to me on 20/11, I was asked to sign off an invoice (no copy provided for me to see exactly what was done on the vehicle). I was extremely furious with the service advisor when he delivered my vehicle (since I was told I was being picked up from my work address by their driver at 15.55 and having had to wait until 17.40pm to have received my vehicle) so I just asked for a meeting with the Dealer Principal & the Service Manager. Roderick promised that he will convey the message to Vijen, but honestly speaking, from being led on previously by him, I don't think he will do so. It is now 11.20am on 21/11 and NOBODY has contacted me as yet from Tata Pinetown (Pinetown Multifranchise). I have phoned the dealership and left a message with Anele for Vijen to phone me back because he was busy with another service advisor. It will be interesting to see if he actually phones me back today!! To say but the least, the service delivery at the above dealership's service division, is almost nonexistant!! You get passed on from pillar to post and nobody wants to take ownership of their customers' issues. Personally, I get the feeling that I was treated badly because I am just a female who knows nothing about cars or how dealerships work!! In my dealings with the company, I had also reported other issues concerning my vehicle, like the wiper blades, discs & pads but I have not received ANY feedback regarding this from the dealership. I was assured after the service that the wiper blades will have been replaced (since I had a maintenance plan in place) when the car went in to have the manifold issue resolved and guess what?? This has not been done either!! From my 2 experiences with this dealership (BOTH OF WHICH WERE DISGUSTING, I am totally horrified about how I was treated and the level of expertise & service from the staff members. Will I want to deal with them again? NOOOO!!!
Helpful (0)
|Replies (0)SR
Shardha R
1 reviews | Active since Jan 2020
21 Nov 2019, 09:47
CUSTOMER SERVICE?? - NON EXISTANT AT THIS DEALERSHIP!!
I had my car serviced at the above dealership on 29/10/2019 and to my dismay, I took back delivery of my vehicle with the bonnet left open!! This was discovered by my son that same evening when we got home!! I was assigned to a service advisor Roderick, who was more interested in his personal problems than he was concerned with his job performance!! After having reported this to the service manager, Vijen, I was advised that the relevant tech & service advisor was 'dealt with" and that when I took my vehicle back to them (it was determined that there was a problem with the manifold after the service on 29/10) he will ensure that my vehicle will be given top priority. I was then handed over to a 'customer care agent, named Thobile' who was going to handle the matter further & ensure I had peace of mind. She told me that she was given the position of customer care agent on the exact day that she had phoned me!! Later I found out that Thobile was also just another service advisor!! I was phoned by Roderick on 16/11 to advise that ALL the parts had arrived for my car and that I should consider booking it in at my soonest convenience. I booked the vehicle in for 18/11 and arrived at the dealership at 6.45am. The vehicle was booked in and I left the dealership knowing that my vehicle will get the priority as was arranged with the Service Manager and also since Roderick has also said so!! Much to my dismay, I got my vehicle back at 17.40 on Wednesday NIGHT, only after I phoned Vijen on Wednesday morning to complain that I was not receiving any feedback from the service advisor & that he should follow up and let me know what was exactly going on!! Having asked several times to ensure that my service book be stamped for the 45000kms service which was carried out on 29/10, I noticed when I got my car back, that the service book was NOT stamped. When my car was delivered to me on 20/11, I was asked to sign off an invoice (no copy provided for me to see exactly what was done on the vehicle). I was extremely furious with the service advisor when he delivered my vehicle (since I was told I was being picked up from my work address by their driver at 15.55 and having had to wait until 17.40pm to have received my vehicle) so I just asked for a meeting with the Dealer Principal & the Service Manager. Roderick promised that he will convey the message to Vijen, but honestly speaking, from being led on previously by him, I don't think he will do so. It is now 11.20am on 21/11 and NOBODY has contacted me as yet from Tata Pinetown (Pinetown Multifranchise). I have phoned the dealership and left a message with Anele for Vijen to phone me back because he was busy with another service advisor. It will be interesting to see if he actually phones me back today!! To say but the least, the service delivery at the above dealership's service division, is almost nonexistant!! You get passed on from pillar to post and nobody wants to take ownership of their customers' issues. Personally, I get the feeling that I was treated badly because I am just a female who knows nothing about cars or how dealerships work!! In my dealings with the company, I had also reported other issues concerning my vehicle, like the wiper blades, discs & pads but I have not received ANY feedback regarding this from the dealership. I was assured after the service that the wiper blades will have been replaced (since I had a maintenance plan in place) when the car went in to have the manifold issue resolved and guess what?? This has not been done either!! From my 2 experiences with this dealership (BOTH OF WHICH WERE DISGUSTING, I am totally horrified about how I was treated and the level of expertise & service from the staff members. Will I want to deal with them again? NOOOO!!!
0
Replies (0)SQ
Sizakele Q
1 reviews | Active since Jan 2020
27 Aug 2019, 13:44
Totally disgusted
I bought a car Chery Tiggo 2.0 XE 2016 ND 811 538. I have had countless problems with the car. I am not getting joy from the dealership... Can I get intervention. The car has been towed 8 times since I bought the car. The dealer is failing to resolve the problem. I no longer feel safe driving the car. Now I am being advised by the same dealer to settle the car and get the new car. I bought this car brand new... I am in no position to buy another car. The Dealer Principal on emails that I have cued him on has never bothered to make contact with me.
Helpful (0)
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Sizakele Q
1 reviews | Active since Jan 2020
27 Aug 2019, 13:44
Totally disgusted
I bought a car Chery Tiggo 2.0 XE 2016 ND 811 538. I have had countless problems with the car. I am not getting joy from the dealership... Can I get intervention. The car has been towed 8 times since I bought the car. The dealer is failing to resolve the problem. I no longer feel safe driving the car. Now I am being advised by the same dealer to settle the car and get the new car. I bought this car brand new... I am in no position to buy another car. The Dealer Principal on emails that I have cued him on has never bothered to make contact with me.
0
Replies (0)CG
Christopher G
1 reviews | Active since Jan 2020
27 Sept 2018, 11:40
Terrible service
I bought a new Tata Bolt two years ago, which is my second Tata now. The service when buying the car was terrible, i was told that i could pick up the car in the morning only to wait the whole day to receive my new vehicle. First service great. Second service took the whole day and on my way home which is 250 km away the car gives problems. After a lot of fighting they send a mechanic to repair only to find out they damaged HT lead when servasing. Then a week later the car blows a exhaust gasket, workshop says stud broke. It took 3 days to fix. I had to arrange a way to get back home and then drive back when the car was ready and return home with two cars because they don't have a courtesy car for me. Now about a month down the line the car has the same problem they say i will have to bring the car in then they can do a warranty claim and then repair. This means i have no car for at least 3 days again . So i have to travel down with two vehicles again and back again. i warn people to be careful of buying here bad service , no courtesy vehicle and bad workmanship.
Helpful (0)
|Replies (0)CG
Christopher G
1 reviews | Active since Jan 2020
27 Sept 2018, 11:40
Terrible service
I bought a new Tata Bolt two years ago, which is my second Tata now. The service when buying the car was terrible, i was told that i could pick up the car in the morning only to wait the whole day to receive my new vehicle. First service great. Second service took the whole day and on my way home which is 250 km away the car gives problems. After a lot of fighting they send a mechanic to repair only to find out they damaged HT lead when servasing. Then a week later the car blows a exhaust gasket, workshop says stud broke. It took 3 days to fix. I had to arrange a way to get back home and then drive back when the car was ready and return home with two cars because they don't have a courtesy car for me. Now about a month down the line the car has the same problem they say i will have to bring the car in then they can do a warranty claim and then repair. This means i have no car for at least 3 days again . So i have to travel down with two vehicles again and back again. i warn people to be careful of buying here bad service , no courtesy vehicle and bad workmanship.
0
Replies (0)PP
Pitso P
1 reviews | Active since Jan 2020
29 Jan 2018, 09:53
No Refund on Car registration fees
The service im getting from Multifranchise in Pinetown is unacceptable. I took delivery of my car in august.. I had to submit a complaint in order to get feedback regarding the registration of the car. This was in November 2017. I was contacted by David Anderson who then said I should cover the costs and do the registration on my side, And that I will get a refund for all costs. i did so and I provded all invoices and my banking details on 11 November 2017. Recieved an email from David saying that it had been actioned but he would still confirm with me. Again after having to follow up with them first on the 16 November 2017. I did not receive confirmation, I sent a follow up mail on 23 November 2017 and I recieved a mail from Jordasche Narainsamy asking for the invoices, I resent them and sent a bank confirmation letter.. and still no action on my request. I then followed up for feedback on the 1st of December 2017 and Jordasche responded saying that it was hectic on their side as it was month end and it would be actioned the following week the 7th of December 2017. I have a full mail trail. today is 29 January 2018 and still no refund. Also David Anderson seems to be ignoring my calls now.
Helpful (0)
|Replies (0)PP
Pitso P
1 reviews | Active since Jan 2020
29 Jan 2018, 09:53
No Refund on Car registration fees
The service im getting from Multifranchise in Pinetown is unacceptable. I took delivery of my car in august.. I had to submit a complaint in order to get feedback regarding the registration of the car. This was in November 2017. I was contacted by David Anderson who then said I should cover the costs and do the registration on my side, And that I will get a refund for all costs. i did so and I provded all invoices and my banking details on 11 November 2017. Recieved an email from David saying that it had been actioned but he would still confirm with me. Again after having to follow up with them first on the 16 November 2017. I did not receive confirmation, I sent a follow up mail on 23 November 2017 and I recieved a mail from Jordasche Narainsamy asking for the invoices, I resent them and sent a bank confirmation letter.. and still no action on my request. I then followed up for feedback on the 1st of December 2017 and Jordasche responded saying that it was hectic on their side as it was month end and it would be actioned the following week the 7th of December 2017. I have a full mail trail. today is 29 January 2018 and still no refund. Also David Anderson seems to be ignoring my calls now.
0
Replies (0)KN
Kevin N
1 reviews | Active since Jan 2020
25 Sept 2017, 20:04
Faw Sirius
I purchased a 2016 Faw Sirius brand new in March 2016 and in November 2016 my clutch fork broke took about 2 months to repair and i did tell the Service manager that the clutch is not right but he insisted that it was correct and i own 2 of these vans how come my other van is not like this. This year July my gearbox bearings failed 1 and half mths to repair and still clutch is not right. I have now decided to get rid of this vehicle only to realise that it is only worth R120 000 i then spoke to the Dealer principal about taking this vehicle back and in the email states yes he is glad too for R120 000 so i have decided to cut my loses now and told the Dealer principal please send me the offer to purchase so that i can give the car back to the bank, he now states that he cannot i dont understand this because i have it on email. I have now decided to go the legal route. It is sad to know that we are not protected when buying vehicles like this
Helpful (0)
|Replies (0)KN
Kevin N
1 reviews | Active since Jan 2020
25 Sept 2017, 20:04
Faw Sirius
I purchased a 2016 Faw Sirius brand new in March 2016 and in November 2016 my clutch fork broke took about 2 months to repair and i did tell the Service manager that the clutch is not right but he insisted that it was correct and i own 2 of these vans how come my other van is not like this. This year July my gearbox bearings failed 1 and half mths to repair and still clutch is not right. I have now decided to get rid of this vehicle only to realise that it is only worth R120 000 i then spoke to the Dealer principal about taking this vehicle back and in the email states yes he is glad too for R120 000 so i have decided to cut my loses now and told the Dealer principal please send me the offer to purchase so that i can give the car back to the bank, he now states that he cannot i dont understand this because i have it on email. I have now decided to go the legal route. It is sad to know that we are not protected when buying vehicles like this
0
Replies (0)nB
nitasha B
1 reviews | Active since Jan 2020
1 Feb 2017, 11:49
Perthetic service from Pinetown Multifranchise
<p>Yet again perthetic service from Pinetown Multifranchise</p> <p> </p> <p>So sick of them it’s not even funny ...went back to them for the vehicle service as its close to work and we assumed that there client service would improve ...clearly they just keep getting from bad to worse</p> <p> </p> <p>Van taken in on Friday it’s now Wednesday no feedback provided ......so frustrated with there lack of client service. </p> <p> </p> <p>I</p>
Helpful (0)
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nitasha B
1 reviews | Active since Jan 2020
1 Feb 2017, 11:49
Perthetic service from Pinetown Multifranchise
<p>Yet again perthetic service from Pinetown Multifranchise</p> <p> </p> <p>So sick of them it’s not even funny ...went back to them for the vehicle service as its close to work and we assumed that there client service would improve ...clearly they just keep getting from bad to worse</p> <p> </p> <p>Van taken in on Friday it’s now Wednesday no feedback provided ......so frustrated with there lack of client service. </p> <p> </p> <p>I</p>
0
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