CUSTOMER SERVICE?? - NON EXISTANT AT THIS DEALERSHIP!!

I had my car serviced at the above dealership on 29/10/2019 and to my dismay, I took back delivery of my vehicle with the bonnet left open!! This was discovered by my son that same evening when we got home!! I was assigned to a service advisor Roderick, who was more interested in his personal problems than he was concerned with his job performance!! After having reported this to the service manager, Vijen, I was advised that the relevant tech & service advisor was 'dealt with" and that when I took my vehicle back to them (it was determined that there was a problem with the manifold after the service on 29/10) he will ensure that my vehicle will be given top priority. I was then handed over to a 'customer care agent, named Thobile' who was going to handle the matter further & ensure I had peace of mind. She told me that she was given the position of customer care agent on the exact day that she had phoned me!! Later I found out that Thobile was also just another service advisor!! I was phoned by Roderick on 16/11 to advise that ALL the parts had arrived for my car and that I should consider booking it in at my soonest convenience. I booked the vehicle in for 18/11 and arrived at the dealership at 6.45am. The vehicle was booked in and I left the dealership knowing that my vehicle will get the priority as was arranged with the Service Manager and also since Roderick has also said so!! Much to my dismay, I got my vehicle back at 17.40 on Wednesday NIGHT, only after I phoned Vijen on Wednesday morning to complain that I was not receiving any feedback from the service advisor & that he should follow up and let me know what was exactly going on!! Having asked several times to ensure that my service book be stamped for the 45000kms service which was carried out on 29/10, I noticed when I got my car back, that the service book was NOT stamped. When my car was delivered to me on 20/11, I was asked to sign off an invoice (no copy provided for me to see exactly what was done on the vehicle). I was extremely furious with the service advisor when he delivered my vehicle (since I was told I was being picked up from my work address by their driver at 15.55 and having had to wait until 17.40pm to have received my vehicle) so I just asked for a meeting with the Dealer Principal & the Service Manager. Roderick promised that he will convey the message to Vijen, but honestly speaking, from being led on previously by him, I don't think he will do so. It is now 11.20am on 21/11 and NOBODY has contacted me as yet from Tata Pinetown (Pinetown Multifranchise). I have phoned the dealership and left a message with Anele for Vijen to phone me back because he was busy with another service advisor. It will be interesting to see if he actually phones me back today!!

To say but the least, the service delivery at the above dealership's service division, is almost nonexistant!! You get passed on from pillar to post and nobody wants to take ownership of their customers' issues. Personally, I get the feeling that I was treated badly because I am just a female who knows nothing about cars or how dealerships work!! In my dealings with the company, I had also reported other issues concerning my vehicle, like the wiper blades, discs & pads but I have not received ANY feedback regarding this from the dealership. I was assured after the service that the wiper blades will have been replaced (since I had a maintenance plan in place) when the car went in to have the manifold issue resolved and guess what?? This has not been done either!!

From my 2 experiences with this dealership (BOTH OF WHICH WERE DISGUSTING, I am totally horrified about how I was treated and the level of expertise & service from the staff members.

Will I want to deal with them again? NOOOO!!!