S
Shardha R
Active since Oct 2025
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Brilliant service & peace of mind
Very happy with the service received from Colin Haskins. He was very informative and was able to answer all questions that I posed to him regarding my new service plan.
53 replies
49 months ago
Awesome service - Tshifhiwa Booi
Tshifhiwa Booi assisted me with retrieving my monthly travel logs - an automated report which suddenly stopped for a few months. She followed up with the relevant department/company and ensured that I received what I was further looking for. She also followed up with personal phone calls to ensure that I got exactly what I was looking for. Well done Tshifhiwa Booi - you were awesome!!
74 replies
57 months ago
DOTSURE client - extremely happy - I AM HOOKED!!
I have been a Dotsure client since May 2017 and I have had absolutely NO reason to change insurers. I have added on a 2nd vehicle this year and their premiums are unbeatable!! I have had no hassles with affordability, especially taking into account that I had recently been retrenched. Dotsure still ensured that there were no premium increases during these difficult times that we are currently facing. Not to forget - my client services consultant, Lindisipho Qaqawe - is absolutely awesome!! Dotsure, I am hooked!! Extremely pleased to be a Dotsure customer.
53 replies
78 months ago
CUSTOMER SERVICE?? - NON EXISTANT AT THIS DEALERSHIP!!
I had my car serviced at the above dealership on 29/10/2019 and to my dismay, I took back delivery of my vehicle with the bonnet left open!! This was discovered by my son that same evening when we got home!! I was assigned to a service advisor Roderick, who was more interested in his personal problems than he was concerned with his job performance!! After having reported this to the service manager, Vijen, I was advised that the relevant tech & service advisor was 'dealt with" and that when I took my vehicle back to them (it was determined that there was a problem with the manifold after the service on 29/10) he will ensure that my vehicle will be given top priority. I was then handed over to a 'customer care agent, named Thobile' who was going to handle the matter further & ensure I had peace of mind. She told me that she was given the position of customer care agent on the exact day that she had phoned me!! Later I found out that Thobile was also just another service advisor!! I was phoned by Roderick on 16/11 to advise that ALL the parts had arrived for my car and that I should consider booking it in at my soonest convenience. I booked the vehicle in for 18/11 and arrived at the dealership at 6.45am. The vehicle was booked in and I left the dealership knowing that my vehicle will get the priority as was arranged with the Service Manager and also since Roderick has also said so!! Much to my dismay, I got my vehicle back at 17.40 on Wednesday NIGHT, only after I phoned Vijen on Wednesday morning to complain that I was not receiving any feedback from the service advisor & that he should follow up and let me know what was exactly going on!! Having asked several times to ensure that my service book be stamped for the 45000kms service which was carried out on 29/10, I noticed when I got my car back, that the service book was NOT stamped. When my car was delivered to me on 20/11, I was asked to sign off an invoice (no copy provided for me to see exactly what was done on the vehicle). I was extremely furious with the service advisor when he delivered my vehicle (since I was told I was being picked up from my work address by their driver at 15.55 and having had to wait until 17.40pm to have received my vehicle) so I just asked for a meeting with the Dealer Principal & the Service Manager. Roderick promised that he will convey the message to Vijen, but honestly speaking, from being led on previously by him, I don't think he will do so. It is now 11.20am on 21/11 and NOBODY has contacted me as yet from Tata Pinetown (Pinetown Multifranchise). I have phoned the dealership and left a message with Anele for Vijen to phone me back because he was busy with another service advisor. It will be interesting to see if he actually phones me back today!! To say but the least, the service delivery at the above dealership's service division, is almost nonexistant!! You get passed on from pillar to post and nobody wants to take ownership of their customers' issues. Personally, I get the feeling that I was treated badly because I am just a female who knows nothing about cars or how dealerships work!! In my dealings with the company, I had also reported other issues concerning my vehicle, like the wiper blades, discs & pads but I have not received ANY feedback regarding this from the dealership. I was assured after the service that the wiper blades will have been replaced (since I had a maintenance plan in place) when the car went in to have the manifold issue resolved and guess what?? This has not been done either!! From my 2 experiences with this dealership (BOTH OF WHICH WERE DISGUSTING, I am totally horrified about how I was treated and the level of expertise & service from the staff members. Will I want to deal with them again? NOOOO!!!
0 replies
88 months ago
Mass Stores / RCS Group - extremely poor customer services and false advertising
I purchased an item at Dion Wired Gateway on 17 Dec 2018 based on a Mass Stores promotion - 10% back on your invoice. This offer was valid until 24 Dec 2018 and the understanding was that the credit will be passed on my January statement. I received my January statement on 13/01/19 and there was no credit reflecting. Upon failure to contact Dion Wired Gateway telephonically, I then took this up with Game Gateway as I had used a Game card to do the purchase. Olivia of Game asked me to send my written query via email to RCS Group merchant services which I did on 17/01/2019. I received an automated reply advising of a 48hr turn-around time for a response. I eventually went in the Dion Wired store on 02/01/2019 only to be told by Sharon (sales manager) that the matter will be resolved & that I need to take this up with their customer service advisor Nelly. After having made several attempts to contact Nelly, I received a call back to advise that there was a lack of communication between Mass Stores and RCS Group hence the issue I was dealing with. To date this matter has not been resolved. All customer service agents that I have dealt with make a call or 2, send an email or 2 then that is where it ends. You leave messages, send emails and they just don't bother to respond. I have now taken the onus upon myself to directly with with a team leader at RCS Group, who also have been dragging their legs with this matter. Customer service no longer seems to exist. I suggest any customer that made a purchase with Mass Stores under the Black Dot Promo follow up and ensure that the required credits are passed because believe me, nobody cares. It seems Mass Stores just does false advertising just to secure a sale!!
105 replies
96 months ago
Very disgruntled customer!!
I reported via the Dotsure portal that the Telematics website was having an issue on 18/05/2018. It was a critical issue in that - the "park vehicle" sms facility was not working. Anyone who uses the facility will realise the importance of this matter!! I also reported that both my & my son's account was having the same issue (I have Power of Attorney over his account) so I assume it is a fault across the board, not just my vehicle. It is today 31/05/18 and this matter has still not been resolved. Sending messages via the Dotsure/Oakhurst insurance website does not work either. Perhaps they choose to ignore my messages because I have found numerous issues with using their services - I am now probably branded a "troublesome customer" ?? The device that they supply to you as a new client is assumed to be brand new - however I have had the Dotsure Smartbox/Telematics device replaced 4 TIMES on my vehicle because I have personally picked up issues that Dotsure have no clue of. When I contact Netstar direct with my issues, they redirect me to Dotsure since I am a Dotsure client - so basically, I am getting the run-around. Most disappointed with the customer service received from Dotsure/Oakhurst Insurance.
53 replies
101 months ago
No cash back a week later
I received an sms on 02/12/17 advising that I will receive my cashback on 10/12/17. It is today 18/12/17 and STILL NO CASH BACK RECEIVED!! Each time I call in & speak to a consultant, I am continually misled. Not happy!!
105 replies
108 months ago
Super friendly service & fantastic benefits
<p>I have recently discovered Dotsure and I extremely impressed with the fantastic benefits they provide their clients. Not to mention their super friendly & super efficient staff when you call into their call centre with any queries. I have recently had interaction with Marguerite Du Plessis and she was just great with answering my questions. </p> <p> </p> <p>Well done Dotsure !! I AM HOOKED.</p>
56 replies
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5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
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1 Star
4 (44.44444444444444%)