No service

I'm adding the email sent to Pestech: It has now been 3 weeks since I contacted your company for a clearance certificate. Firstly when I phoned to book, I asked for a confirmation email. Nothing! When the inspection was done i received the quote from the plumber but not elec. I followed up with pestech and received many excuses such as loadshedding, told someone else to send it, it was sent etc. I am now fed up as I phoned again today and was promised the quote, I still have not received it. I am now emailing to confirm that I have asked another company to do the inspection for me. I will not be paying you as you didn't deliver the service quoted for. Your company is costing me money as you are holding up my registration. Thank you for the incompetence I will certainly not recommend you to anyone.