Bidvest Pet Lounge Shocking Service again

Further to my last review where after I checked my dogs in at Bidvest Pet lounge I was called out of the airport building as I was boarding to come and remove my dog's collars as it was a matter of life and death that they fly without collars, never mind that they have flown countless times with their collars on before. You can imagine this cost me a lot of money, stress and effort as well as very very nearly shortened holiday. Anyway, I eventually managed to now get away on a short break and proceeded to now return home the same way but from George airport. Guess what, not a murmur about the dog collars and we returned home without being requested to remove the dog collars. One doesn't want to rub BIDVest Pet Lounge in it but it needs to be brought to their attention that one cannot operate this kind of service this way its diabolical. What the hell must we do, damned if you do and damned if you don't??? On arriving in Jhb we had to wait 2 hours to collect our pets and it was only after Robyn? phoned the airline (Airlink) that someone started the process of transporting the dogs to the airport lounge. Do we need to remind you that for many of us our pets are almost out children and not a chunk of meat I say again this service must be shut down or professionalised. It is right up there with the worst service I have ever received outside of government departments. Some years ago, a newspaper group ran a program called the Apie Awards. Well Bidvest Pet Lounge, boy you guys win it hands down, congratulations.

To your credit a lady called Mrs Willis did eventually call me (from your Port Elizabeth office??) and apologised and gave me credit for the return journey. But wow what a stressful holiday