Not delivering, and no communication for 3 weeks - avoid them

I ordered on 25 of May (of course with upfront payment), delivery to Johannesburg, and haven't heard back from them since then (now it is the 16 of June - three weeks). Despite several reminders from my end, not a single word. First and last time I (tried) to do business with them. Will give them another couple of days, if no solution (either delivery or refund) by then might need to pass this over to an attorney. But one way or the other, will certainly not order at Pet Mall again (and based on my experience, recommend to anybody to stay away from them).