Disappointed client

I'm highly disappointed with how the company dealt with the loss of items. I paid for storage and delivery on time even when the initial delivery price went from R16 000 to R18 950. When reporting to the company about my lost items which were gift sets and Cape Town themed tshirts worth approximately R2000 and not more. I was told that their employees never take anything and that I signed that my goods were received. There was no way of I could have opened plastic bags and boxes that were more than 20 to check if every single thing I packed was there. I made the discovery of the lost items while unpacking. I also dont like how they marked my furniture with stickers that wont come off easily especially on wooden furniture, especially on my wooden furniture.

I disappointed in how they handled the loss of my items. These items were not worth alot but they were gifts with sentimental value. They negotiated to pay me R800 and I'm disappointed in that they made it seem as if they are doing me a favour and also made me doubt even having had the gifts as part of the items they handled.

I would recommend for people to take pictures of the items they pack, the bags and boxes they pack them in and to have a personal detailed list of everything because the record of the number of bags and boxes noted will not be enough to report a loss to the moving company.