Misconduct By Agency & Rude Agents + Electrical Rip off

Good Day

I hope you are well.

Issues are as follows

1. I have been trying to contact Petru Botha Properties for 3 months now to come my and fix my leaking bathroom floors and broken Kitchen sink since the day they moved me into this apartment. From the first day I stepped foot in this flat they promised me that these matters would be resolved that week till this day they have been avoiding my calls and emails. There is a lady by the name of Druana who works for the Agency - she was all sweet when she wanted me to sign the lease now whenever i call her to explain whats going on she responds aggressively with racist comments and hangs up the phone! I have even tried calling the owner of the property he is even worse of a criminal he always says he is coming but never pitched in turn I am sitting with a flooded bathroom and a broken sink yet I am paying monthly till today they have not fixed it.

2. Electricity - The agency has made it compulsory for me to buy electricity from them directly and they send me the voucher pin but never send a receipt. For 3 months now I have been buying electricity but no receipts! they further told me that I can only buy a minimum of R200 electricity! R200! so on a bad month I cant even buy R150 ?! but thats just the beginning when I buy R200 electricity for my mothers home i get about 160 units but when I buy it from them i only get 89 units I asked about this till today I have not been provided with a receipt to show where are they buying they electricity and why am I not allowed to buy my own units.

2.1.Electricity - As mentioned above I have my own prepaid box in my room but its connected to the main house and I am in a backroom with 2 other tenants beside me. Now if the main house tenants decide not to buy electricity, Our electricity at the back is also cut off irregardless whether I have units in my box or not, what kind of living condition is that? This has happened 2 times now that whoever is renting in the main house decided not to buy electricity then automatically my electricity is cut off. Just recently i tried getting ahold of Durana and the Agency they told me to buy R50 electricity for the tenants in the main house, firstly they told me R50 units are not available now they are insisting I buy R50 units for the other tenants how so? again Im left buying electricity for other people’s household so I can have lights in my own apartment. Petru Botha Properties are running some sort of scam here and sadly I feel like the victim of such i urge anyone who wants to rent no to use any of they properties.

I have also reported this matter to eskom because it does not make sense to me why am I being charged ridiculous amounts of money for electricity and even worse why am I connected to a main house when I have my own prepaid box these connections seem illegal, something must be done about this.