PP
Pets PLANET
Unclaimed Business
PP
AI Review Summary
Based on recent customer reviews, Pets Planet receives strongly polarised feedback. Satisfied customers praise the quality of pet products, competitive specials, and convenient online shopping with fast, reliable delivery and friendly communication via WhatsApp and email. However, a significant number of negative reviews highlight serious concerns around unfulfilled orders, out-of-stock items after payment, and prolonged delays or complete failures in processing refunds. Frustrated customers report being ignored across multiple communication channels, raising concerns about the reliability of the online store and the business's commitment to resolving disputes.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
50
Recommended: Very Likely
Review Distribution
4.5|12 Reviews
May '25 - Apr '26
5(81.8%)
4(18.2%)
3(0%)
2(0%)
1(0%)
5(81.8%)
4(18.2%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Pets PLANET
Based on recent customer reviews, Pets Planet receives strongly polarised feedback. Satisfied customers praise the quality of pet products, competitive specials, and convenient online shopping with fast, reliable delivery and friendly communication via WhatsApp and email. However, a significant number of negative reviews highlight serious concerns around unfulfilled orders, out-of-stock items after payment, and prolonged delays or complete failures in processing refunds. Frustrated customers report being ignored across multiple communication channels, raising concerns about the reliability of the online store and the business's commitment to resolving disputes.
Pets PLANET has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Pets PLANET across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKH
Karen Harcourt-Baldwin
1 reviews | Active since Jan 2020
27 Oct 2025, 09:26
Happy customer!
What amazing service and a brilliant product. Ordered my dog bed in the morning and got my delivery that same afternoon, absolutely amazing! Thank you!!
Helpful (0)
|Replies (0)KH
Karen Harcourt-Baldwin
1 reviews | Active since Jan 2020
27 Oct 2025, 09:26
Happy customer!
What amazing service and a brilliant product. Ordered my dog bed in the morning and got my delivery that same afternoon, absolutely amazing! Thank you!!
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Bianca P
1 reviews | Active since Jan 2020
18 Aug 2025, 17:49
Service
⭐⭐⭐⭐⭐ I had such a great experience shopping with Pets Planet! The quality of their pet products is outstanding, and I can really see the difference compared to cheaper alternatives. Their customer service was also very responsive and friendly. I love supporting a business that truly cares about pets and their owners – highly recommended
Helpful (0)
|Replies (0)BP
Bianca P
1 reviews | Active since Jan 2020
18 Aug 2025, 17:49
Service
⭐⭐⭐⭐⭐ I had such a great experience shopping with Pets Planet! The quality of their pet products is outstanding, and I can really see the difference compared to cheaper alternatives. Their customer service was also very responsive and friendly. I love supporting a business that truly cares about pets and their owners – highly recommended
0
Replies (0)BZ
Busisiwe Z
1 reviews | Active since Jan 2020
18 Aug 2025, 10:29
Good service
Very good products and good communication. I love it very much
Helpful (0)
|Replies (0)BZ
Busisiwe Z
1 reviews | Active since Jan 2020
18 Aug 2025, 10:29
Good service
Very good products and good communication. I love it very much
0
Replies (0)