Review ofPetworld
Petworld
2.2|13 reviews
Responds in 84 hours 35 min
MS
Maria S
1 reviews | Active since Member
05 Dec 2025, 14:41
Pathetic
I ordered on the 29th of November 2025 cat and dog food. I haven't received any notification to say when it will be delivered their email is on auto reply even their Whatsapp and contact form. Now my pets food is finished now I have to take out more money. The 1st time I bought online from them I never had an issue it was here in 3-4 days. They don't let a person know nothing
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Replies (53)Petworld's replyOfficial
08 Dec 2025, 08:58 Dear Maria,
Thank you again for your incredible graciousness when we spoke. I know that when you place an order, especially for your pets, you’re trusting us to deliver, and this time, we didn’t hold up our side of that trust. I’m truly sorry you were left without clear communication or support when you needed it most.
You had every reason to expect better, especially after a smooth first experience, and I regret that we made it harder, not easier, this time around. We're working to untangle the backlog caused by the recent seasonal rush, but that doesn’t excuse the silence you encountered when you reached out. You deserved to be kept in the loop.
I’m relieved your order is now on its way, and I’m very grateful for your patience, your kindness, and the reminder of how important it is to show up properly for the people (and pets) who count on us.
Warm regards,
Vannessa
Brand Communications Specialist
Thank you again for your incredible graciousness when we spoke. I know that when you place an order, especially for your pets, you’re trusting us to deliver, and this time, we didn’t hold up our side of that trust. I’m truly sorry you were left without clear communication or support when you needed it most.
You had every reason to expect better, especially after a smooth first experience, and I regret that we made it harder, not easier, this time around. We're working to untangle the backlog caused by the recent seasonal rush, but that doesn’t excuse the silence you encountered when you reached out. You deserved to be kept in the loop.
I’m relieved your order is now on its way, and I’m very grateful for your patience, your kindness, and the reminder of how important it is to show up properly for the people (and pets) who count on us.
Warm regards,
Vannessa
Brand Communications Specialist
Best regards,
Petworld's reply08 Dec 2025, 08:58
Official
Dear Maria,
Thank you again for your incredible graciousness when we spoke. I know that when you place an order, especially for your pets, you’re trusting us to deliver, and this time, we didn’t hold up our side of that trust. I’m truly sorry you were left without clear communication or support when you needed it most.
You had every reason to expect better, especially after a smooth first experience, and I regret that we made it harder, not easier, this time around. We're working to untangle the backlog caused by the recent seasonal rush, but that doesn’t excuse the silence you encountered when you reached out. You deserved to be kept in the loop.
I’m relieved your order is now on its way, and I’m very grateful for your patience, your kindness, and the reminder of how important it is to show up properly for the people (and pets) who count on us.
Warm regards,
Vannessa
Brand Communications Specialist
Thank you again for your incredible graciousness when we spoke. I know that when you place an order, especially for your pets, you’re trusting us to deliver, and this time, we didn’t hold up our side of that trust. I’m truly sorry you were left without clear communication or support when you needed it most.
You had every reason to expect better, especially after a smooth first experience, and I regret that we made it harder, not easier, this time around. We're working to untangle the backlog caused by the recent seasonal rush, but that doesn’t excuse the silence you encountered when you reached out. You deserved to be kept in the loop.
I’m relieved your order is now on its way, and I’m very grateful for your patience, your kindness, and the reminder of how important it is to show up properly for the people (and pets) who count on us.
Warm regards,
Vannessa
Brand Communications Specialist
Best regards,