Review ofPetworld
Petworld
2.2|13 reviews
Responds in 84 hours 35 min
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Veronica
1 reviews | Active since Member
17 Jul 2025, 17:17
Prices
For using this shop for long, I am shocked to see the price of my dog's food has jumped by R45 in just a month!!! R300 -R345 WOW!!! I understand prices are rising, but that's quite steep. After doing some research, I found the same brand is much cheaper elsewhere. Unfortunately, it looks like I'll be taking my business elsewhere. Hope you can review your pricing strategy.
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Replies (53)Petworld's replyOfficial
18 Jul 2025, 11:21Dear Veronica,
Thank you so much for your continued support—it genuinely means a lot to us as we do our best to care for pets and the people who love them.
I’m really sorry to hear about the sudden increase in your dog’s food price; I completely understand how upsetting that can be. We follow the manufacturers' pricing guidelines for all our dog and cat food, and while many price changes reflect broader industry trends, a jump like this absolutely warrants a closer look.
Without knowing the brand, I’m unable to check the details right now, but I’d truly appreciate the opportunity to help. Please feel free to contact me directly at customerservice@petworld.co.za—I’d love to assist, and I do hope to hear from you soon.
Warm regards,
Vannessa
Petworld Brand Communications
Thank you so much for your continued support—it genuinely means a lot to us as we do our best to care for pets and the people who love them.
I’m really sorry to hear about the sudden increase in your dog’s food price; I completely understand how upsetting that can be. We follow the manufacturers' pricing guidelines for all our dog and cat food, and while many price changes reflect broader industry trends, a jump like this absolutely warrants a closer look.
Without knowing the brand, I’m unable to check the details right now, but I’d truly appreciate the opportunity to help. Please feel free to contact me directly at customerservice@petworld.co.za—I’d love to assist, and I do hope to hear from you soon.
Warm regards,
Vannessa
Petworld Brand Communications
Best regards,
Petworld's reply18 Jul 2025, 11:21
Official
Dear Veronica,
Thank you so much for your continued support—it genuinely means a lot to us as we do our best to care for pets and the people who love them.
I’m really sorry to hear about the sudden increase in your dog’s food price; I completely understand how upsetting that can be. We follow the manufacturers' pricing guidelines for all our dog and cat food, and while many price changes reflect broader industry trends, a jump like this absolutely warrants a closer look.
Without knowing the brand, I’m unable to check the details right now, but I’d truly appreciate the opportunity to help. Please feel free to contact me directly at customerservice@petworld.co.za—I’d love to assist, and I do hope to hear from you soon.
Warm regards,
Vannessa
Petworld Brand Communications
Thank you so much for your continued support—it genuinely means a lot to us as we do our best to care for pets and the people who love them.
I’m really sorry to hear about the sudden increase in your dog’s food price; I completely understand how upsetting that can be. We follow the manufacturers' pricing guidelines for all our dog and cat food, and while many price changes reflect broader industry trends, a jump like this absolutely warrants a closer look.
Without knowing the brand, I’m unable to check the details right now, but I’d truly appreciate the opportunity to help. Please feel free to contact me directly at customerservice@petworld.co.za—I’d love to assist, and I do hope to hear from you soon.
Warm regards,
Vannessa
Petworld Brand Communications
Best regards,