Review ofPG Glass
PG Glass
1.8|115 reviews
Responds in 100 hours 25 min
JC
Jacques C
1 reviews | Active since Member
13 Mar 2026, 10:59
Worst Experience PG Glass Cape Rd Port Elizabeth
Experienced the worst service from PG Glass Cape Road Port Elizabeth.
Made a booking with them for 09:00 on Friday 13 March 2026 to replace the windscreen. I was told that the installation will take plus minus 3 hours. Dropped my vehicle with them at 08:50 and Informed them that I am initially from Cape Town and will be on foot as I have nobody to uplift me. They suggested that I can go to a nearby diner to have some breakfast which I then did. It is hot with no wind (surprisingly for PE). After breakfast I took a slow way back towards PJ Glass. At 10:30 I notice that my vehicle is still stationed in the parking bay where I left it. Assuming that they might have finished with the job and might wait for the sealant to settle, something in that regard. Across the road from PG Glass is an Engen garage so I quickly went over to get myself a cold cooldrink.after my purchase I went over to my vehicle only to find that they have not even moved the vehicle nor have they even started with the installation knowing that I am on foot in the heat. At 10:45 they took my vehicle and started with the installation.At 12:25 my wife phoned to inform me that they have told her that my vehicle is ready for collection. They know ****** well that I am sitting outside and did not even have the ***** to inform me that they have completed the job. After I paid for the installation the guy had the audacity to ask me if my vehicle is parked in front of the shop as if he does not know where my vehicle is. No one went with me to my vehicle to see if I am satisfied with installation nor did anyone explain to me on whether I can or cant drive with my windows open or how long it will take for me to remove the tape or how long it takes for the sealant to settle, absolutely nothing from them. Not a sorry for taking me for a pop regarding the delay, not a sorry for starting late with the job, again nothing, the guy was more concerned if I am paying cash or with a card. Not even sorry for not phoning me after I supp**** them with my number which they wrote down on the job card. No communication skills, no people skills, just money skills and that is my opinion and experience with PG Glass. If they tell you to bring in your vehicle at 09:00 when booked in advance, rather take it in at 11:00 or just take it to someone else that will be professional who will keep clients happy. If there was a option for not giving them a star, then that would've been my option.
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Replies (53)PG Glass's replyOfficial
13 Mar 2026, 12:28Good Day Jacques Thank you for bringing your experience to our attention.We would like to sincerely apologise for the level of service you experienced during your recent visit to our branch in Port Elizabeth. The delay in starting the installation, as well as the lack of communication and customer care throughout the process, is certainly not the standard of service we aim to provide.We understand how frustrating it must have been to wait in the heat without updates, especially after informing the team that you were on foot and relying on the estimated completion time provided. We also apologise that the installation was completed without proper communication, vehicle handover, or explanation regarding the sealant, tape removal, and aftercare instructions.Your feedback has been escalated to the relevant management team so that the matter can be investigated and addressed with the branch. We take comments such as yours seriously, as they help us identify areas where we need to improve both our communication and customer service.We truly regret the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards
PG Glass HeadOffice
Kind regards
PG Glass HeadOffice
Best regards,
PG Glass's reply13 Mar 2026, 12:28
Official
Good Day Jacques Thank you for bringing your experience to our attention.We would like to sincerely apologise for the level of service you experienced during your recent visit to our branch in Port Elizabeth. The delay in starting the installation, as well as the lack of communication and customer care throughout the process, is certainly not the standard of service we aim to provide.We understand how frustrating it must have been to wait in the heat without updates, especially after informing the team that you were on foot and relying on the estimated completion time provided. We also apologise that the installation was completed without proper communication, vehicle handover, or explanation regarding the sealant, tape removal, and aftercare instructions.Your feedback has been escalated to the relevant management team so that the matter can be investigated and addressed with the branch. We take comments such as yours seriously, as they help us identify areas where we need to improve both our communication and customer service.We truly regret the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards
PG Glass HeadOffice
Kind regards
PG Glass HeadOffice
Best regards,