Very very dissatisfied

We recently stayed at Phalaborwa Town Guesthouse and, unfortunately, had a very disappointing experience. As a team that travels across South Africa frequently, we’ve stayed in a wide range of accommodations — but this one fell far below acceptable standards.

The condition of the rooms and facilities was not what was advertised or expected. We encountered several issues, including dirty appliances and surfaces, worn-out bedding and curtains, and an overall lack of cleanliness and upkeep throughout the property.

What made the experience even more frustrating was the way our concerns were handled. We tried to resolve the matter privately and respectfully, giving the guesthouse the opportunity to correct the situation and process a refund for the unused nights. Unfortunately, we were met with poor communication and no meaningful resolution.

We’re sharing this review not out of spite, but in the hope that it brings awareness to the standard of service and accommodation provided — and encourages the establishment to make the necessary improvements for future guests. We are owed R 21 000. This is a unacceptable situation. We have photos to attach so please advise