Poor client service and disrespectful management staff at Philwest Somerset West

What an awful experience we had with this VW branch. We signed an OTP and applied for financing. We had a verbal agreement that we could collect our VW T-Cross on Saturday 21 September @ 7:00 AM as it has to happen early due to the launch they have of the T-Cross. Thursday morning they let us know that they made a mistake and the vehicle had been sold to another client. Their solution was to give us a metallic blue vehicle but as we are buying a new vehicle, we would like to get the colour of our choice. I phoned their sales manager, as I felt this is not acceptable as we were promised our white T-Cross on Saturday. Their sales manager is the most rude, arrogant male I have ever had to deal with. He belittled me and spoke to me in such a disrespectful manner that was I upset for the rest of the day. I then contacted VW's customer care line to log a complaint, which I still need feedback from. I emailed their principal of the dealership but he has not made any attempt to get in touch. Their sales executive, Rudie Swanepoel, who really tried his best to resolve the matter, got back to us the Thursday evening to inform us that the only solution they hace is to offer us a vehicle that will arrive in 6 weeks time. We denied the offer as the main reason why we went to the Philwest branch was because they said they have a white T-Cross available.

I would never recommend any one to deal with this dealership. What bothers me the most, is the way their manager deals with clients, especially female clients. He has no respect for a woman and should definitely receive training in customer care and effective business communicating s****s. This experience was so awful that we decided not to buy from the brand anymore. We signed for our Hyundai yesterday and will be collecting it on Monday. The Hyundai Brackenfell team is really professional and Philwest can learn alot from them!