P
Philwest
Unclaimed Business
P
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePS
VM
Vuyo M
1 reviews | Active since Jan 2020
20 Aug 2021, 13:21
COMPLIMENT FOR RUDIE'S EXCELLENT SERVICE AT PHILWEST VOLKSWAGEN SOMERSET WEST OVERALL SERVICE EXPERIENCE IS 5
Am writing this review to let you know of my experience at Philwest Volkswagen Somerset West branch well I must say you got yourselves a hell of team player there apologies for my language. This player is Rudie from day 1 he made me feel welcomed the day I sent my request for quote for T-Cross, his fast response to my request made me feel special as customer, he gave me a call to find out more about me and as well as for my request too. During my transition I experienced some difficulties with my bank in terms of being approved due affordability I wasn't unable to take T-Cros then Rudie saw me that am done and I already shared my story with him as to why I came to this branch he gave me more options and advised that no matter what he will fight for his customer until things gets right. Until I got myself approved for VW POLO VIVO 1.4 5DRS UMSWENKO. He made sure am taken care to every step of the transaction and even assisted me packing my trailer on Sunday cause I was going to PE that day it's something I will never forget going an extra mile for his client ??☺️☺️which I arrive safe at PE on Monday morning around past 2am in PE. Thank you so much Rudie for your service, for going an extra mile and giving me snack while I was your place since I told you that I haven't eaten the whole day yet but you offered me some before I hit the road. Well we need people like you in our lives as clients again not forget Edna as well thank you for your corporation until we meet again Rudie.
Helpful (0)
|Replies (0)VM
Vuyo M
1 reviews | Active since Jan 2020
20 Aug 2021, 13:21
COMPLIMENT FOR RUDIE'S EXCELLENT SERVICE AT PHILWEST VOLKSWAGEN SOMERSET WEST OVERALL SERVICE EXPERIENCE IS 5
Am writing this review to let you know of my experience at Philwest Volkswagen Somerset West branch well I must say you got yourselves a hell of team player there apologies for my language. This player is Rudie from day 1 he made me feel welcomed the day I sent my request for quote for T-Cross, his fast response to my request made me feel special as customer, he gave me a call to find out more about me and as well as for my request too. During my transition I experienced some difficulties with my bank in terms of being approved due affordability I wasn't unable to take T-Cros then Rudie saw me that am done and I already shared my story with him as to why I came to this branch he gave me more options and advised that no matter what he will fight for his customer until things gets right. Until I got myself approved for VW POLO VIVO 1.4 5DRS UMSWENKO. He made sure am taken care to every step of the transaction and even assisted me packing my trailer on Sunday cause I was going to PE that day it's something I will never forget going an extra mile for his client ??☺️☺️which I arrive safe at PE on Monday morning around past 2am in PE. Thank you so much Rudie for your service, for going an extra mile and giving me snack while I was your place since I told you that I haven't eaten the whole day yet but you offered me some before I hit the road. Well we need people like you in our lives as clients again not forget Edna as well thank you for your corporation until we meet again Rudie.
0
Replies (0)JW
Jean W
1 reviews | Active since Jan 2020
3 Oct 2020, 11:03
Forceful Sales Tacktics
Good day, I recently applied for a car, when the wrong quote was submitted for financing without my consent. The figures was sent for monthly payments which I approved the monthly installment and rate without them disclosing all the figures as I assumed it was the quote we agreed upon and told the consultant to go forward with the transaction via email. The next morning I called to stop the transaction after it was revealed that the wrong quote was submitted and that the end total had increased with a R30 000. The sales person Zani Nieuwoudt still tried to force the deal on me, even sent me accessories cancellation invoices after I instructed them telephonically that I withdrew. I informed the Sales Manager Dean Schewitz that I find this behaviour unethical as not all information was disclosed and that I never signed any contract. I am loading complaints on every complaint internet site, informing you, the Ombudsman and are willing to take legal steps with this mockery. Please assist by addressing this unprofessionalism at Philwest Somerset West Cape Town. Regards Jean
Helpful (0)
|Replies (0)JW
Jean W
1 reviews | Active since Jan 2020
3 Oct 2020, 11:03
Forceful Sales Tacktics
Good day, I recently applied for a car, when the wrong quote was submitted for financing without my consent. The figures was sent for monthly payments which I approved the monthly installment and rate without them disclosing all the figures as I assumed it was the quote we agreed upon and told the consultant to go forward with the transaction via email. The next morning I called to stop the transaction after it was revealed that the wrong quote was submitted and that the end total had increased with a R30 000. The sales person Zani Nieuwoudt still tried to force the deal on me, even sent me accessories cancellation invoices after I instructed them telephonically that I withdrew. I informed the Sales Manager Dean Schewitz that I find this behaviour unethical as not all information was disclosed and that I never signed any contract. I am loading complaints on every complaint internet site, informing you, the Ombudsman and are willing to take legal steps with this mockery. Please assist by addressing this unprofessionalism at Philwest Somerset West Cape Town. Regards Jean
0
Replies (0)IS
Ingrid S
1 reviews | Active since Jan 2020
21 Sept 2019, 06:23
Poor client service and disrespectful management staff at Philwest Somerset West
What an awful experience we had with this VW branch. We signed an OTP and applied for financing. We had a verbal agreement that we could collect our VW T-Cross on Saturday 21 September @ 7:00 AM as it has to happen early due to the launch they have of the T-Cross. Thursday morning they let us know that they made a mistake and the vehicle had been sold to another client. Their solution was to give us a metallic blue vehicle but as we are buying a new vehicle, we would like to get the colour of our choice. I phoned their sales manager, as I felt this is not acceptable as we were promised our white T-Cross on Saturday. Their sales manager is the most rude, arrogant male I have ever had to deal with. He belittled me and spoke to me in such a disrespectful manner that was I upset for the rest of the day. I then contacted VW's customer care line to log a complaint, which I still need feedback from. I emailed their principal of the dealership but he has not made any attempt to get in touch. Their sales executive, Rudie Swanepoel, who really tried his best to resolve the matter, got back to us the Thursday evening to inform us that the only solution they hace is to offer us a vehicle that will arrive in 6 weeks time. We denied the offer as the main reason why we went to the Philwest branch was because they said they have a white T-Cross available. I would never recommend any one to deal with this dealership. What bothers me the most, is the way their manager deals with clients, especially female clients. He has no respect for a woman and should definitely receive training in customer care and effective business communicating s****s. This experience was so awful that we decided not to buy from the brand anymore. We signed for our Hyundai yesterday and will be collecting it on Monday. The Hyundai Brackenfell team is really professional and Philwest can learn alot from them!
Helpful (0)
|Replies (0)IS
Ingrid S
1 reviews | Active since Jan 2020
21 Sept 2019, 06:23
Poor client service and disrespectful management staff at Philwest Somerset West
What an awful experience we had with this VW branch. We signed an OTP and applied for financing. We had a verbal agreement that we could collect our VW T-Cross on Saturday 21 September @ 7:00 AM as it has to happen early due to the launch they have of the T-Cross. Thursday morning they let us know that they made a mistake and the vehicle had been sold to another client. Their solution was to give us a metallic blue vehicle but as we are buying a new vehicle, we would like to get the colour of our choice. I phoned their sales manager, as I felt this is not acceptable as we were promised our white T-Cross on Saturday. Their sales manager is the most rude, arrogant male I have ever had to deal with. He belittled me and spoke to me in such a disrespectful manner that was I upset for the rest of the day. I then contacted VW's customer care line to log a complaint, which I still need feedback from. I emailed their principal of the dealership but he has not made any attempt to get in touch. Their sales executive, Rudie Swanepoel, who really tried his best to resolve the matter, got back to us the Thursday evening to inform us that the only solution they hace is to offer us a vehicle that will arrive in 6 weeks time. We denied the offer as the main reason why we went to the Philwest branch was because they said they have a white T-Cross available. I would never recommend any one to deal with this dealership. What bothers me the most, is the way their manager deals with clients, especially female clients. He has no respect for a woman and should definitely receive training in customer care and effective business communicating s****s. This experience was so awful that we decided not to buy from the brand anymore. We signed for our Hyundai yesterday and will be collecting it on Monday. The Hyundai Brackenfell team is really professional and Philwest can learn alot from them!
0
Replies (0)JR
Jeremy R
1 reviews | Active since Jan 2020
12 Sept 2019, 21:16
VW Philwest Somerset West - Do not support
To all reading this, please do not take your VW to Philwest Somerset West for a service. I will no longer support them and would under no circumstances recommend them to anyone! Here's an idea of the sequence of events. After my Jettas service there in March 2019, on starting up the vehicle to leave while still inside the service center, it immediately 'backfired' (a single pop sound from the front of the vehicle accompanied by a puff of smoke). Two service technicians, even though hearing it and looking directly at my car, nonchalantly continued their business as if they didn't hear anything. When questioned directly they half-heartedly acknowledged that that sounded like a backfire. This immediately after being serviced! Since this did happen from time to time before the actual service (I assumed it was because I was late with the service), the service advisor didn't budge and said that I should have informed them of it. They only follow what's in the book. They heard it themselves though and took no action! I must say the response from the technicians and service adviser took the cake for me! If you want friendly responses and real customer service, you aren't going to get it here! I left, unhappy but resolved to the fact that maybe I should have informed them about the backfire before they serviced it. The 'backfire' occurred twice over the next two days, prompting me to return to the service center to seek attention. A technician did a diagnostic and since no errors showed (besides an issue with my airbag which I was already aware of), they would not very helpful in looking or diagnosing further. I left again, unable to get anywhere with the situation. By the way, I did not receive any of the 'old' replaced filters/spark plugs, etc, etc. I didn't think much of it anyway. In July, when doing a regular oil check, I was surprised to find that the dipstick was completely dry! Not understanding how this was even possible without any oil leaks, after filling it up I drove it directly to VW Philwest. The service technician looked it and said I needed to drive it for another 1,000kms after which they would be able to measure how much was being used/lost. Three days later, while driving I noticed a sudden rough idle, significant loss of power and audible 'misfire'. It vibrated heavily and I could only drive very slowly. I drove it to the nearest VW in Claremont who advised me that the coil and leads needed to be replaced. Replaced it the next day, Absolutely no change. Two days later, I drove it into Philwest VW. I complained to the service manager who booked it in for a check while I waited in the waiting area. Approximately 2 hours later, the service advisor hands me back the keys and advises that they would need to open up the engine before they can diagnose and quote me! (Ridiculous since I'll already be a few K in the hole once they open it up) Their findings were not clear and their explanations were very vague. I've heard of an engine losing compression but compression being 'too high' was a first for me. On starting up the car to leave, the misfire was gone! When asking them what they did, all they said was that it would happen again and that it needed to be opened up to be properly diagnosed. Unhappy with the explanation but happy that it was running again, I left. Fast forward 2 months, it started again with the same symptoms as before. A private mechanic diagnosed and found the spark plugs to be bad. Incorrect spark plugs on top of the fact that 3 of them were the same and the fourth was a completely different spark plug. Replaced these with a set of new spark plugs and the car runs smoothly once again! I can't believe that VW Philwest wanted to have the engine opened up and of course charge me for it, when all along they very very likely knew full well it was simply the spark plugs. I highly doubt they even changed it at the last service although at this point it is too far along to prove anything. Unfortunately, any trust I have in them has completely disappeared. I want to warn every customer of this branch. You might have one or two satisfactory visits but you better hope that nothing goes wrong because then you will not get satisfactory acknowledgment nor friendly service from these guys. On top of that, you will be charged an arm and a leg. Rather go to another VW (VW Claremont gave me great service from my brief interaction with them). You've been warned!
Helpful (0)
|Replies (0)JR
Jeremy R
1 reviews | Active since Jan 2020
12 Sept 2019, 21:16
VW Philwest Somerset West - Do not support
To all reading this, please do not take your VW to Philwest Somerset West for a service. I will no longer support them and would under no circumstances recommend them to anyone! Here's an idea of the sequence of events. After my Jettas service there in March 2019, on starting up the vehicle to leave while still inside the service center, it immediately 'backfired' (a single pop sound from the front of the vehicle accompanied by a puff of smoke). Two service technicians, even though hearing it and looking directly at my car, nonchalantly continued their business as if they didn't hear anything. When questioned directly they half-heartedly acknowledged that that sounded like a backfire. This immediately after being serviced! Since this did happen from time to time before the actual service (I assumed it was because I was late with the service), the service advisor didn't budge and said that I should have informed them of it. They only follow what's in the book. They heard it themselves though and took no action! I must say the response from the technicians and service adviser took the cake for me! If you want friendly responses and real customer service, you aren't going to get it here! I left, unhappy but resolved to the fact that maybe I should have informed them about the backfire before they serviced it. The 'backfire' occurred twice over the next two days, prompting me to return to the service center to seek attention. A technician did a diagnostic and since no errors showed (besides an issue with my airbag which I was already aware of), they would not very helpful in looking or diagnosing further. I left again, unable to get anywhere with the situation. By the way, I did not receive any of the 'old' replaced filters/spark plugs, etc, etc. I didn't think much of it anyway. In July, when doing a regular oil check, I was surprised to find that the dipstick was completely dry! Not understanding how this was even possible without any oil leaks, after filling it up I drove it directly to VW Philwest. The service technician looked it and said I needed to drive it for another 1,000kms after which they would be able to measure how much was being used/lost. Three days later, while driving I noticed a sudden rough idle, significant loss of power and audible 'misfire'. It vibrated heavily and I could only drive very slowly. I drove it to the nearest VW in Claremont who advised me that the coil and leads needed to be replaced. Replaced it the next day, Absolutely no change. Two days later, I drove it into Philwest VW. I complained to the service manager who booked it in for a check while I waited in the waiting area. Approximately 2 hours later, the service advisor hands me back the keys and advises that they would need to open up the engine before they can diagnose and quote me! (Ridiculous since I'll already be a few K in the hole once they open it up) Their findings were not clear and their explanations were very vague. I've heard of an engine losing compression but compression being 'too high' was a first for me. On starting up the car to leave, the misfire was gone! When asking them what they did, all they said was that it would happen again and that it needed to be opened up to be properly diagnosed. Unhappy with the explanation but happy that it was running again, I left. Fast forward 2 months, it started again with the same symptoms as before. A private mechanic diagnosed and found the spark plugs to be bad. Incorrect spark plugs on top of the fact that 3 of them were the same and the fourth was a completely different spark plug. Replaced these with a set of new spark plugs and the car runs smoothly once again! I can't believe that VW Philwest wanted to have the engine opened up and of course charge me for it, when all along they very very likely knew full well it was simply the spark plugs. I highly doubt they even changed it at the last service although at this point it is too far along to prove anything. Unfortunately, any trust I have in them has completely disappeared. I want to warn every customer of this branch. You might have one or two satisfactory visits but you better hope that nothing goes wrong because then you will not get satisfactory acknowledgment nor friendly service from these guys. On top of that, you will be charged an arm and a leg. Rather go to another VW (VW Claremont gave me great service from my brief interaction with them). You've been warned!
0
Replies (0)cM
chanelle M
1 reviews | Active since Jan 2020
7 Jun 2019, 23:09
Philwest,Somerset - Bad quality service and 2nd hand vehicles
i am very disapointed in the vehicle i purchase a year ago from Philwest, somerset. i only have the car a year n the paint is chipping off the front bumper. like a someone did a cheap spray job. i took the car for a repair a month ago and they cost so much money because they did the warranty claim incorrectly and not apologising once. i was promise a touch up kit for little scrathes when i purchased the car and still have not received it. i wont ever buy a car or service my car or do any repair at Philwest ever in the duture again
Helpful (0)
|Replies (0)cM
chanelle M
1 reviews | Active since Jan 2020
7 Jun 2019, 23:09
Philwest,Somerset - Bad quality service and 2nd hand vehicles
i am very disapointed in the vehicle i purchase a year ago from Philwest, somerset. i only have the car a year n the paint is chipping off the front bumper. like a someone did a cheap spray job. i took the car for a repair a month ago and they cost so much money because they did the warranty claim incorrectly and not apologising once. i was promise a touch up kit for little scrathes when i purchased the car and still have not received it. i wont ever buy a car or service my car or do any repair at Philwest ever in the duture again
0
Replies (0)SJ
Shirlee J
1 reviews | Active since Jan 2020
6 Sept 2017, 19:05
Charging the Customer for Repairs Whilst Vehicle Still Under Guarantee.
On two separate occasions Philwest (Somerset West) have insisted that I pay for work and parts when the problems were reported before the guarantee was over. First case was the left hand rear door on my Amarok was not locking when using the remote and this was reported to the service manager, Henry, who told me they would repair it at the next service. When the next service was due, he could not remember my having told him earlier about the door lock problem and there was a great deal of persuasion necessary to sort out the fault under guarantee. Subsequently two more door locks packed up and I was "made" to pay for them, R5970.70. (They did not charge me for labour.) It seems to be a common fault on the Amaroks---door locking system faulty, so surely VW should recall the locks and replace them. The second case was an oil leak on my Combi at about 50,000kms, which, they say was fixed, however, the leak was not from the sump plug (which was what they attended to, but was not the problem). When I checked again at 62,000kms. the leak was still there and on closer inspection they noticed oil coming from a pipe leading to the turbo. This was the leak they should have attended to originaly, whilst the car was still under guarantee. Philwest refused to accept that that was the original problem and charged me some R5533.90 for the part and labour. After a great deal of discussion, Mr. Davison, the dealer principal offered to halve the bill. When I went to pay they asked R2932.68, which is not half of the original bill. I finally did pay 50% (R2766.95) but feel that they should have covered the payment for the leak, as they had mislocated the problem in the first place while the Combi was under guarantee.
Helpful (0)
|Replies (0)SJ
Shirlee J
1 reviews | Active since Jan 2020
6 Sept 2017, 19:05
Charging the Customer for Repairs Whilst Vehicle Still Under Guarantee.
On two separate occasions Philwest (Somerset West) have insisted that I pay for work and parts when the problems were reported before the guarantee was over. First case was the left hand rear door on my Amarok was not locking when using the remote and this was reported to the service manager, Henry, who told me they would repair it at the next service. When the next service was due, he could not remember my having told him earlier about the door lock problem and there was a great deal of persuasion necessary to sort out the fault under guarantee. Subsequently two more door locks packed up and I was "made" to pay for them, R5970.70. (They did not charge me for labour.) It seems to be a common fault on the Amaroks---door locking system faulty, so surely VW should recall the locks and replace them. The second case was an oil leak on my Combi at about 50,000kms, which, they say was fixed, however, the leak was not from the sump plug (which was what they attended to, but was not the problem). When I checked again at 62,000kms. the leak was still there and on closer inspection they noticed oil coming from a pipe leading to the turbo. This was the leak they should have attended to originaly, whilst the car was still under guarantee. Philwest refused to accept that that was the original problem and charged me some R5533.90 for the part and labour. After a great deal of discussion, Mr. Davison, the dealer principal offered to halve the bill. When I went to pay they asked R2932.68, which is not half of the original bill. I finally did pay 50% (R2766.95) but feel that they should have covered the payment for the leak, as they had mislocated the problem in the first place while the Combi was under guarantee.
0
Replies (0)