PR
Phoenix Risk Solutions
Claimed Business
PR
Phoenix Risk Solutions
Claimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#49
in Insurance
NPS Score
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Enrique B
1 reviews | Active since Jan 2020
22 Jan 2024, 07:59
Samantha's wealth of expertise as an insurance underwriter at Phoenix Risk Solutions has greatly contributed to my positive experience
Having engaged with Samantha Henriques, an esteemed member of the Phoenix Risk Solutions team, I am compelled to express my utmost satisfaction with both her profound knowledge and exceptional customer service. Samantha's wealth of expertise as an insurance underwriter at Phoenix Risk Solutions has greatly contributed to my positive experience. Her in-depth understanding of the insurance landscape is evident in the tailored solutions she provides. Samantha's ability to navigate complex insurance scenarios with ease showcases her proficiency in the field. Furthermore, I am thoroughly impressed with Samantha's commitment to delivering fantastic customer service. She consistently goes above and beyond to ensure timely and clear communication, fostering a sense of trust and reliability. Samantha's accessibility and responsiveness have made the insurance process remarkably smooth and stress-free. As a testament to Samantha Henriques' capabilities, I wholeheartedly recommend her services. Her dedication to her role at Phoenix Risk Solutions reflects positively on the company's commitment to excellence. If you are seeking an insurance professional with both expertise and outstanding customer service skills, Samantha Henriques is an exemplary choice.
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Enrique B
1 reviews | Active since Jan 2020
22 Jan 2024, 07:59
Samantha's wealth of expertise as an insurance underwriter at Phoenix Risk Solutions has greatly contributed to my positive experience
Having engaged with Samantha Henriques, an esteemed member of the Phoenix Risk Solutions team, I am compelled to express my utmost satisfaction with both her profound knowledge and exceptional customer service. Samantha's wealth of expertise as an insurance underwriter at Phoenix Risk Solutions has greatly contributed to my positive experience. Her in-depth understanding of the insurance landscape is evident in the tailored solutions she provides. Samantha's ability to navigate complex insurance scenarios with ease showcases her proficiency in the field. Furthermore, I am thoroughly impressed with Samantha's commitment to delivering fantastic customer service. She consistently goes above and beyond to ensure timely and clear communication, fostering a sense of trust and reliability. Samantha's accessibility and responsiveness have made the insurance process remarkably smooth and stress-free. As a testament to Samantha Henriques' capabilities, I wholeheartedly recommend her services. Her dedication to her role at Phoenix Risk Solutions reflects positively on the company's commitment to excellence. If you are seeking an insurance professional with both expertise and outstanding customer service skills, Samantha Henriques is an exemplary choice.
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Jason J
1 reviews | Active since Jan 2020
23 Nov 2022, 22:20
If the automotive enterprise your about to employ has liability or business insurance with these people STEER CLEAR !!!
Watch Out !!! If the Automotive service enterprise your about to employ for any work on your vehicle has or holds liability insurance with this company, you can forget about any coverage, should the automotive service centre cause and damage to your vehicle, Phoenix risks main prerogative is not to sort out the issue but to, frustrate the plaintive and the process. My experience started with an automotive repair shop who had from the outside displayed Wheel alignment as a core function only to find that when things went wrong they claim to be different enterprises under on roof with absolutely no differentiation, or indication apparent or applicable to the point that the outside advertised company RMH has all there branding in the supposed business area, of the alignment enterprise MRJ as indicated only once issues started arising. RMH, MRJ what ever they would like to call themselves irrespective of what is displayed outside and blatantly in the alignment bay. Had first taken 2 hours to try get their equipment to work first issue I should have left when this began happening, then while trying to adjust my suspension of my Land Rover Range Rover L320 Sport omitted to have the vehicle in it’s required tight tolerance mode, and during the alignment had me raise the vehicle to off road mode very likely and confirmed by Land Rover Bending the alignment adjusters, this in black and white on the Land Rover report. Bare in mind that my vehicle had entered for alignment only because I had changed my tyre profile. Phoenix Risk I’m their words negates any indication of damage as per Land Rover report stating and I quote “Land Rover Cape Town does not know suspension the just replace parts and don’t really know what they are doing” quoted from Larry their assessor. Prior to any with Phoenix Risk with this company or their assessor, they had submitted an assessment to their insurance enterprise stating that my vehicle had side impact still not having seen my vehicle at all of any assessment of any sort this was their conclusion and apparently a mitigating factor. Once I have employed an attorney, who is and will be dealing with the case in the new year due to this years court roll being finalised, and made Phoenix Risk aware of this they decided it would be a good idea to meet with me and actually conduct and assessment of which either assessors knew very little about the vehicle or the area of concern, again despite the Land Rover Report and in their way of frustrating the matter push me to take my car to a suspension specialist at my cost yet again forking out more money after Land Rover had already assessed and made it quite clear as to the issue. Additional supporting information: The vehicle had gone for road worthy 2 weeks prior to being seen for alignment post the tyre profile change where it had passed with absolutely no issues. 2 months prior to it having being seen but this enterprise it had its lower control arms replaced, with no issues post, and no wheel s****ping at all their after passed the above road worthy indicated above. Issues at present -Bent alignment adjusters -Possibly bent suspension due to the raising of the vehicle during the alignment at RMH, MRJ. -Front Passenger Side Wall damage due to the alignment adjuster being bent and the raising of the vehicle during alignment. Again a word of warning do not engage in any business if the automotive enterprise is covered by Phoenix Risk you are running into a wall and they will frustrate the situation to no end negating any accredited independent reporting and assessment.
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Jason J
1 reviews | Active since Jan 2020
23 Nov 2022, 22:20
If the automotive enterprise your about to employ has liability or business insurance with these people STEER CLEAR !!!
Watch Out !!! If the Automotive service enterprise your about to employ for any work on your vehicle has or holds liability insurance with this company, you can forget about any coverage, should the automotive service centre cause and damage to your vehicle, Phoenix risks main prerogative is not to sort out the issue but to, frustrate the plaintive and the process. My experience started with an automotive repair shop who had from the outside displayed Wheel alignment as a core function only to find that when things went wrong they claim to be different enterprises under on roof with absolutely no differentiation, or indication apparent or applicable to the point that the outside advertised company RMH has all there branding in the supposed business area, of the alignment enterprise MRJ as indicated only once issues started arising. RMH, MRJ what ever they would like to call themselves irrespective of what is displayed outside and blatantly in the alignment bay. Had first taken 2 hours to try get their equipment to work first issue I should have left when this began happening, then while trying to adjust my suspension of my Land Rover Range Rover L320 Sport omitted to have the vehicle in it’s required tight tolerance mode, and during the alignment had me raise the vehicle to off road mode very likely and confirmed by Land Rover Bending the alignment adjusters, this in black and white on the Land Rover report. Bare in mind that my vehicle had entered for alignment only because I had changed my tyre profile. Phoenix Risk I’m their words negates any indication of damage as per Land Rover report stating and I quote “Land Rover Cape Town does not know suspension the just replace parts and don’t really know what they are doing” quoted from Larry their assessor. Prior to any with Phoenix Risk with this company or their assessor, they had submitted an assessment to their insurance enterprise stating that my vehicle had side impact still not having seen my vehicle at all of any assessment of any sort this was their conclusion and apparently a mitigating factor. Once I have employed an attorney, who is and will be dealing with the case in the new year due to this years court roll being finalised, and made Phoenix Risk aware of this they decided it would be a good idea to meet with me and actually conduct and assessment of which either assessors knew very little about the vehicle or the area of concern, again despite the Land Rover Report and in their way of frustrating the matter push me to take my car to a suspension specialist at my cost yet again forking out more money after Land Rover had already assessed and made it quite clear as to the issue. Additional supporting information: The vehicle had gone for road worthy 2 weeks prior to being seen for alignment post the tyre profile change where it had passed with absolutely no issues. 2 months prior to it having being seen but this enterprise it had its lower control arms replaced, with no issues post, and no wheel s****ping at all their after passed the above road worthy indicated above. Issues at present -Bent alignment adjusters -Possibly bent suspension due to the raising of the vehicle during the alignment at RMH, MRJ. -Front Passenger Side Wall damage due to the alignment adjuster being bent and the raising of the vehicle during alignment. Again a word of warning do not engage in any business if the automotive enterprise is covered by Phoenix Risk you are running into a wall and they will frustrate the situation to no end negating any accredited independent reporting and assessment.
0
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Shadlyn Sadan (Hansen)
1 reviews | Active since Jan 2020
23 Dec 2019, 13:36
Motor Insurance Claim - Pathetic Service
Phoenix Risk Solutions is my insurance broker, with whom I have motor and household insurance. On 2 Dec 2019, I lodged a claim with for a motor vehicle accident. I have had to continuously follow up with the claims dept and the assessor as to the progress of the claim. Eventually the car was written off. Phoenix then told me to contact the Wesbank to get the details. This was done. I had to continuously follow up or no one would give me feedback. My motor vehicle policy was updated on 1 Nov 2019 and the insured value of the vehicle was R251K. Phoenix now says that according to TransUnion's valuation guide the vehicle is worth R211K. When I queried the difference of almost R40K the advised that this is the depreciation of the vehicle. I contend that the vehicle cannot depreciate by R40K in less the two months. To date they have not responded to my queries and all I get from them is attitude. I get shoved from pillar to post, and this after I am charged a 10% admin fee on this policy every month. This is incompetence and shocking service.
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Shadlyn Sadan (Hansen)
1 reviews | Active since Jan 2020
23 Dec 2019, 13:36
Motor Insurance Claim - Pathetic Service
Phoenix Risk Solutions is my insurance broker, with whom I have motor and household insurance. On 2 Dec 2019, I lodged a claim with for a motor vehicle accident. I have had to continuously follow up with the claims dept and the assessor as to the progress of the claim. Eventually the car was written off. Phoenix then told me to contact the Wesbank to get the details. This was done. I had to continuously follow up or no one would give me feedback. My motor vehicle policy was updated on 1 Nov 2019 and the insured value of the vehicle was R251K. Phoenix now says that according to TransUnion's valuation guide the vehicle is worth R211K. When I queried the difference of almost R40K the advised that this is the depreciation of the vehicle. I contend that the vehicle cannot depreciate by R40K in less the two months. To date they have not responded to my queries and all I get from them is attitude. I get shoved from pillar to post, and this after I am charged a 10% admin fee on this policy every month. This is incompetence and shocking service.
0
Replies (0)IG
Itai G
1 reviews | Active since Jan 2020
8 Nov 2019, 07:15
Poor service
I am writing to make others aware that being a client of Phoenix Risk Solutions is really hard work. Be aware that paying them a monthly commission for their services will still leave you wasting your time and energy. I have spent the last four months trying to extract a sensible answer to a question from these brokers, in order to find a solution for my insurance needs. This has been an incredibly frustrating experience, and instead of getting assistance, I got verbal abuse over the phone. It is ironic that their motto is “a smart move”. I certainly made a smart move… away from them.
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Itai G
1 reviews | Active since Jan 2020
8 Nov 2019, 07:15
Poor service
I am writing to make others aware that being a client of Phoenix Risk Solutions is really hard work. Be aware that paying them a monthly commission for their services will still leave you wasting your time and energy. I have spent the last four months trying to extract a sensible answer to a question from these brokers, in order to find a solution for my insurance needs. This has been an incredibly frustrating experience, and instead of getting assistance, I got verbal abuse over the phone. It is ironic that their motto is “a smart move”. I certainly made a smart move… away from them.
0
Replies (0)SV
Solvej V
1 reviews | Active since Jan 2020
6 Aug 2019, 13:09
Always professional, efficient and respond quickly.
Always professional, efficient and respond quickly. My last claim was handled without a hitch. Thank you so much especially as it was a time of grief for me. In particular Samantha Henriques is a star!
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Solvej V
1 reviews | Active since Jan 2020
6 Aug 2019, 13:09
Always professional, efficient and respond quickly.
Always professional, efficient and respond quickly. My last claim was handled without a hitch. Thank you so much especially as it was a time of grief for me. In particular Samantha Henriques is a star!
0
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Starnford N
1 reviews | Active since Jan 2020
24 Feb 2015, 09:19
Third party Claim
I am having a big problem with this car insurance company,my late brother's was smashed at the back bumper and the right tail lamp on the 24th of January 2015,i am the Executor of the estate responsible for my late brother's car.This insurance company takes long to pay the claim i made after signing the release i was told by their consultant by the name of Acial Matyesha that the money would be in my account within 5 working days i then waited until 5 working days is up,when i call the consultant,she is telling me that the money hasn't been approved and she is rude to me,she have a bad attitude towards me,she is telling me that they not getting orders from me.The car has been damaged for too long without it being fixed,now she's saying after the money has been approved ill have to wait for another 5 working days,no this is so unfair,being a thirdy party doesn't mean i have to get a bad and poor service.
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Starnford N
1 reviews | Active since Jan 2020
24 Feb 2015, 09:19
Third party Claim
I am having a big problem with this car insurance company,my late brother's was smashed at the back bumper and the right tail lamp on the 24th of January 2015,i am the Executor of the estate responsible for my late brother's car.This insurance company takes long to pay the claim i made after signing the release i was told by their consultant by the name of Acial Matyesha that the money would be in my account within 5 working days i then waited until 5 working days is up,when i call the consultant,she is telling me that the money hasn't been approved and she is rude to me,she have a bad attitude towards me,she is telling me that they not getting orders from me.The car has been damaged for too long without it being fixed,now she's saying after the money has been approved ill have to wait for another 5 working days,no this is so unfair,being a thirdy party doesn't mean i have to get a bad and poor service.
0
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