Mario Schoeman distributor of Phoera Cosmetics SA - Insulting and ageist

This 1 star review is for Mario Schoeman, (distributor of Phoera Cosmetics in South Africa) NOT Phoera Cosmetics Inc or their products. I purchased a foundation and 5 lip colours - the foundation is absolutely amazing, but all 5 of the lip colours were wildly different on my own lips compared to the images on their site. I sent an e-mail including images of the colour ordered vs the colour on my lips to show how different the colours were, and ladies, this is what I got from Mario Schoeman:

Upon reviewing the pictures you provided, it is evident that the colouring appears consistent, with only variations in lighting conditions. However, we understand that you have raised concerns about the condition of your lips and the difference in appearance compared to the younger models featured in the colour pictures provided by the manufacturing company.

I did not "raise concerns" about my lips, I was asking if I could be refunded due to the colours being COMPLETELY different to what I thought I was ordering. I am 39 years old FYI. This man represents an international cosmetics company here in South Africa and is certainly not adhering to their ethos or culture by making such inappropriate and ageist comments - would ANY cosmetics company speak to a client this way? Is this man saying that their lip colours will not look the same on lips that aren't attached to models? You decide for yourself. Unfortunately I do not recommend their lip colours due to my personal experience but hey, if you're a young model, it might be the right lip product for you!