Photo jewelry is a ****

Shocking service ordered a chain for my daughter on the 8th March 2025. Until today I still have not received it. This Anne is not very helpful Keeps saying it’s in the way. How do I know if they ****mers or not. I paid 658 for the chain and nothing. How do I figure out what to do next. This is totally unacceptable and the tracking number says not found. I’m Highly angry 😡 about this. Is there site all nonsense. Plse help with this