1 reviews | Active since Member
If you can avoid this place.We arrived at this place on a 4 couples retreat excited to get away from the city life.The lady at the reception seemed to struggle to be friendly and was very dismissive in her answers so we decided to ask as we go. 3 couples were booked into one big unit with 3 bedrooms whilst one couple was booked into a separate unit.We got to the big unit to find the other 2 rooms were small and had single beds just pushed together with single bedding on each of the single beds.We called to ask they join the beds and put appropriate bedding.The lady dismissed us by saying they were fully booked so they couldn't help. The condition of the unit was appalling,the bedding was old and worn out.The cutlery,pots and kitchen utensils were also very old.Fridges were filthy and rusted.The fan was the worst it even had oily smudges all over it.The entrance staircase was broken and a health hazard for the kids. The separate unit was no different but it was better than the other rooms at the big unit. There was no service from the Thursday we arrived till the Sunday we left.No staff present,no replenishment of toilet paper,no checking on us to check if we needed anything or change of bedding.They do not provide towels,soap,etc. We were quite happy to be left alone though. On our last night a couple had an argument and the wife angrily stomped out but they soon resolved their issue and we carried on to complete our holiday.At 10am in the morning the lady from the reception rudely banged the door at the separate unit and screamed it was check out time.We quickly finalized the loading of our stuff and was greeted by this fuming lady at reception saying she nearly got us evicted.She completely fabricated the whole thing and said she had heard banging of doors at the separate unit(Which is a lie as there we were all at the big unit). We apologized for the argument and left only to receive a message that we had shattered the shower door at the separate unit.Which was a blatant lie,do we asked for evidence.She sent a pic which we think is from a previous incident so we asked her for a video call and she declined saying the pic was sufficient and we should take responsibility.All this so she can keep the deposit we paid.She mistakenly thought the argument had come from the separate unit which is much closer to the reception and decided to lie that shower door had been shattered so she can keep the deposit. Overally this is about the worst place l have ever been at.The conditions at this place are bad.
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