PK
Piatto Kempton Park
Claimed Business
PK
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Piatto Kempton Park
Piatto Kempton Park has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Piatto Kempton Park across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntombikayise M
1 reviews | Active since Jan 2020
24 Jan 2026, 10:56
Serious Food Safety Concern – Spoiled Chicken Wings Served
I am extremely disappointed with my experience at this restaurant and feel compelled to raise a serious food safety concern. On 23/01/26, my husband ordered chicken wings at the restaurant. According to the menu, the portion was supposed to be 4 wings, however he was served 9 wings. He ate part of the meal at the restaurant but did not finish it and took the remaining wings home as a takeaway. When we later opened and reheated the leftover wings at home, they had a strong rotten smell and were clearly spoiled. The food was unsafe to consume and had to be thrown away. This is especially concerning considering that part of the meal had already been eaten earlier. Serving spoiled chicken poses a serious health risk, and the inconsistency between the menu portion and what was served raises further concerns about food handling and quality control. I am requesting that this matter be taken seriously and addressed appropriately. I expect an explanation and a suitable resolution, such as a refund or replacement, as well as reassurance that food safety standards are being upheld.
Helpful (0)
|Replies (0)NM
Ntombikayise M
1 reviews | Active since Jan 2020
24 Jan 2026, 10:56
Serious Food Safety Concern – Spoiled Chicken Wings Served
I am extremely disappointed with my experience at this restaurant and feel compelled to raise a serious food safety concern. On 23/01/26, my husband ordered chicken wings at the restaurant. According to the menu, the portion was supposed to be 4 wings, however he was served 9 wings. He ate part of the meal at the restaurant but did not finish it and took the remaining wings home as a takeaway. When we later opened and reheated the leftover wings at home, they had a strong rotten smell and were clearly spoiled. The food was unsafe to consume and had to be thrown away. This is especially concerning considering that part of the meal had already been eaten earlier. Serving spoiled chicken poses a serious health risk, and the inconsistency between the menu portion and what was served raises further concerns about food handling and quality control. I am requesting that this matter be taken seriously and addressed appropriately. I expect an explanation and a suitable resolution, such as a refund or replacement, as well as reassurance that food safety standards are being upheld.
0
Replies (0)MN
ZM
Zamobuhle M
1 reviews | Active since Jan 2020
18 Mar 2025, 16:36
Disappointing Food
I was Very Disappointed in the food.I ordered a Caffe latte and a grill combo,I was extremely disappointed,the steak was cooked was so tough I could barely chew it,the Latte had a bitter after taste,and the ribs were so tough and way too sweet.The only good thing about the place was the service but the food was extremely disappointing.
Helpful (0)
|Replies (0)ZM
Zamobuhle M
1 reviews | Active since Jan 2020
18 Mar 2025, 16:36
Disappointing Food
I was Very Disappointed in the food.I ordered a Caffe latte and a grill combo,I was extremely disappointed,the steak was cooked was so tough I could barely chew it,the Latte had a bitter after taste,and the ribs were so tough and way too sweet.The only good thing about the place was the service but the food was extremely disappointing.
0
Replies (0)ZK
Zamantungwa K
1 reviews | Active since Jan 2020
12 Dec 2024, 18:22
What a horrible experience
1)They made us reserve a table in a completely empty restaurant 2) False Advertising 3) Horrible food 4) and sadly it rains and you get wet even when you’re inside the restaurant
Helpful (0)
|Replies (0)ZK
Zamantungwa K
1 reviews | Active since Jan 2020
12 Dec 2024, 18:22
What a horrible experience
1)They made us reserve a table in a completely empty restaurant 2) False Advertising 3) Horrible food 4) and sadly it rains and you get wet even when you’re inside the restaurant
0
Replies (0)MW
A
Anonymous
1 reviews | Active since Jan 2020
15 Feb 2023, 06:21
Restaurant delaying order and ****py food
I want to get rid of the bitter taste and mention my disgust about the utmost poor service I have received from both Mr D and Piatto Glen Marais I placed my order of over R700 at 19:01 on Mr D Estimated delivery time was 19:56 Yet your app never updated at all At 20:01 I called, Mr D, no answer, held on for about 8 minutes At 20:09, I called Piatto, spoke to Christopher, he is going to check on my order - didn't ask any details- puts the phone down. At 20:15, I called Piatto again, spoke to a lady, her name starts with a T from what I could hear - she listened half heartedly when asking what my order is - every item I mentioned, she mentioned something else - and "the driver has just left and is on his way" At 20:25 I called again, again Christopher answered, I asked for the manager - spoke to Silas, "what is your order no? yes the driver has just left". At 20:51, still no order received My son and I went to fetch the food. In the interim on our way to the restaurant, I get the message from Mr D that my order was cancelled due to the restaurant's delay. When I got there, my food was standing at the entrance on a counter - ice cold Then Silas gives me a slip to pay, there is no way I was going to pay for our food a second time as Mr D had not refunded my money to me Now this is where the kicker comes in 1. The food was ice cold - but the Mr D cancelled because Piatto delayed with the order - as per Silas, they were busy - when I got there to collect my food, if there was 10 couples in the restaurant, it was a lot, so how busy were they that they delayed my order. 2. We get ice-cold food, which we had to re-heat - resulting in (1) seafood pizza tasting like rubber and and base extremely dry (2) pasta was still raw - not el-denté, but raw. (3) the Alfredo pastas had no taste whatsoever, no ham and I don't think there were any mushrooms in. (4) the chicken fungi pasta - if the entire serving had 3 pieces of chicken and 10 slices of mushroom, it was a lot (5) the Focaccia bread was dry and rubbery Even the olives that were in the container with the toppings for the focaccia bread, was soggy and wilted. So 1. I paid a delivery fee and a tip for something I collected myself - what about my petrol I had to ride out to collect my food? Who is going to re-imburse me? 2. I paid a higher price on Mr D for something I could have gotten cheaper if I ordered directly 3. The restaurant's service was something I would be ashamed to say is service 4. The quality of the food is really extremely poor and I will never order from Piatto Glen Marais again and I will also make sure every possible social media platform will hear about this poor service and poor quality of food - oh and just FYI, my son who had the seafood pizza has just started throwing up?? He did mention that the pizza tasted off. I will much rather use Uber Eats going forward. This is also not the first time Mr D drivers has cancelled my orders or just not delivered our order I cannot begin to describe my disgust at the food and the service I received tonight. At the very least, between Mr D and Piatto, you can refund my money - and not to a credit wallet - you will ensure that I get my full amount refunded directly to my bank account and nit to some ****py wallet because I will not use Mr D any time soon.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Feb 2023, 06:21
Restaurant delaying order and ****py food
I want to get rid of the bitter taste and mention my disgust about the utmost poor service I have received from both Mr D and Piatto Glen Marais I placed my order of over R700 at 19:01 on Mr D Estimated delivery time was 19:56 Yet your app never updated at all At 20:01 I called, Mr D, no answer, held on for about 8 minutes At 20:09, I called Piatto, spoke to Christopher, he is going to check on my order - didn't ask any details- puts the phone down. At 20:15, I called Piatto again, spoke to a lady, her name starts with a T from what I could hear - she listened half heartedly when asking what my order is - every item I mentioned, she mentioned something else - and "the driver has just left and is on his way" At 20:25 I called again, again Christopher answered, I asked for the manager - spoke to Silas, "what is your order no? yes the driver has just left". At 20:51, still no order received My son and I went to fetch the food. In the interim on our way to the restaurant, I get the message from Mr D that my order was cancelled due to the restaurant's delay. When I got there, my food was standing at the entrance on a counter - ice cold Then Silas gives me a slip to pay, there is no way I was going to pay for our food a second time as Mr D had not refunded my money to me Now this is where the kicker comes in 1. The food was ice cold - but the Mr D cancelled because Piatto delayed with the order - as per Silas, they were busy - when I got there to collect my food, if there was 10 couples in the restaurant, it was a lot, so how busy were they that they delayed my order. 2. We get ice-cold food, which we had to re-heat - resulting in (1) seafood pizza tasting like rubber and and base extremely dry (2) pasta was still raw - not el-denté, but raw. (3) the Alfredo pastas had no taste whatsoever, no ham and I don't think there were any mushrooms in. (4) the chicken fungi pasta - if the entire serving had 3 pieces of chicken and 10 slices of mushroom, it was a lot (5) the Focaccia bread was dry and rubbery Even the olives that were in the container with the toppings for the focaccia bread, was soggy and wilted. So 1. I paid a delivery fee and a tip for something I collected myself - what about my petrol I had to ride out to collect my food? Who is going to re-imburse me? 2. I paid a higher price on Mr D for something I could have gotten cheaper if I ordered directly 3. The restaurant's service was something I would be ashamed to say is service 4. The quality of the food is really extremely poor and I will never order from Piatto Glen Marais again and I will also make sure every possible social media platform will hear about this poor service and poor quality of food - oh and just FYI, my son who had the seafood pizza has just started throwing up?? He did mention that the pizza tasted off. I will much rather use Uber Eats going forward. This is also not the first time Mr D drivers has cancelled my orders or just not delivered our order I cannot begin to describe my disgust at the food and the service I received tonight. At the very least, between Mr D and Piatto, you can refund my money - and not to a credit wallet - you will ensure that I get my full amount refunded directly to my bank account and nit to some ****py wallet because I will not use Mr D any time soon.
0
Replies (0)VV
Vee V
1 reviews | Active since Jan 2020
24 Jul 2022, 19:09
Piatto poor service
I have just ordered via Mr delivery, 2 waffles and it did not come with our ice cream, called the restaurant which was Glen Balad, I spoke to Channel and she was very rude. Told me if I want the icecream i will need to come to the restaurant, or send a review on Mr Delivery.
Helpful (0)
|Replies (0)VV
Vee V
1 reviews | Active since Jan 2020
24 Jul 2022, 19:09
Piatto poor service
I have just ordered via Mr delivery, 2 waffles and it did not come with our ice cream, called the restaurant which was Glen Balad, I spoke to Channel and she was very rude. Told me if I want the icecream i will need to come to the restaurant, or send a review on Mr Delivery.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Mar 2022, 11:48
Burned nasty tasteless food
On Friday 21 May 2021, I bought the fish platter for one at Piato, Glen Balade Shopping center, Glen Marias, as a take away meal. Was it the worst meal I've ever bought at any restuarant? Hell yes. The fish was watery, the chips were burn as well as the calamari. The prawns were cooked ok but had no seasoning. They gave me a yellowish sauce on the side that tasted like melted margarine and water, I swear. The best thing on that plate was the lemon. Now let me put it straight, I'm quite sure the chef asked the waitress whether the patron was black or not, cos if this sub standard food is what they give their patrons (whites since it's a predominantly white area), that establishment would've closed down long ago. It is highly unacceptable to dish out such ugly looking and tasting food. It was horrid. It's unfortunate that I didn't open the package before I left the restuarant but I know and that mofo chef knows the truth. But history will judge whomever for allowing such horrible service to be delivered to paying customers. Cos I never begged or got that food for free.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Mar 2022, 11:48
Burned nasty tasteless food
On Friday 21 May 2021, I bought the fish platter for one at Piato, Glen Balade Shopping center, Glen Marias, as a take away meal. Was it the worst meal I've ever bought at any restuarant? Hell yes. The fish was watery, the chips were burn as well as the calamari. The prawns were cooked ok but had no seasoning. They gave me a yellowish sauce on the side that tasted like melted margarine and water, I swear. The best thing on that plate was the lemon. Now let me put it straight, I'm quite sure the chef asked the waitress whether the patron was black or not, cos if this sub standard food is what they give their patrons (whites since it's a predominantly white area), that establishment would've closed down long ago. It is highly unacceptable to dish out such ugly looking and tasting food. It was horrid. It's unfortunate that I didn't open the package before I left the restuarant but I know and that mofo chef knows the truth. But history will judge whomever for allowing such horrible service to be delivered to paying customers. Cos I never begged or got that food for free.
0
Replies (0)