Pathetic Service!!!!

If i can give them no stars i would! I would NEVER recommend using this company EVER!

The service received from Picasso plumbing was almost non existent if not for me continuously calling and making follow ups. We lodge a issue with the property company on the 8th June, we was contacted 11th June from someone from the plumbing team to come inspect the shower and leaks on the 13th June, they arrive and this process seemed seamless other than the worker giving no indication of what the process was after he had completed his inspection. we had to call to find out what is happened, no communication until the 18th June ( Tuesday) they then come through at 10:10 ( mind you the appointment was for 8:30) they were two guys here, while one works the other watched. They broke the walls and some tiles from the shower and left without the proper communication. We had received no communication from the head office until 11:30 on Wednesday to say the guys did not finish the work and they need to come in at 12pm that very same day. We are at work, we can not just drop everything when proper arrangements where not made. they come through again on Thursday the 20th and break all the tiles in the shower floor, then they did not come with the correct equipment and had to leave the premises twice to get what they needed. they then left at 1:30 without any proper feedback other than we will receive a call for when the next team will come to tile and fix the wall. We have had to take leave from work 3 times due to this and this is still not fixed. We had asked for them to come through this Saturday which we received no response for. We sent an email only to receive a threatening one back. Once again i had to call to ask them what is happening and what time they will be here today ( Monday - 24th June) they said at 8:30, then called at 8:30 saying they will be here at 9 and as i type this review it is 11:20 and still no one has arrived. i had to make another follow up call only to find out that they only going to get the tiles for the bathroom now and there is no feedback from the maintenance guys that suppose to be here at 8:30. They are apparently only purchasing the tiles today when they have had the quote since the 8th June. The lack of coordination and communication is shocking to say the least

This is the absolute worst experience i have had with a plumbing company. We have had properties before that in a day max 2 day it would have taken to complete this kind of issue and here we are waiting more than a week to get it resolved. I would NEVER recommend using this company for your plumbing issues. Save yourself the drama and find a company that is willing to communicate and make the proper arrangements, Picasso Plumbing is not the one!