Customers on their own

My audi center caps were ****** outside Piccadilly fordsburg On the 3 of August Thursday. I reported the next day. I asked them to check the cameras and I was told about a head office. It took them a whole week to tell me that they can't see my car on the camera. Today Friday the 11 August I'm told they didn't see anything it's like my car was never there. The most surprising is the head office that is on the same street as the shop. I'm wondering why it took them a whole week to check their cameras and how is it possible that my car that was parked in front of everyone can't be seen on the cameras that are clealy visible the whole street