shockingly poor service delivery yet again

Since before the 22nd of August 2023 I have left my timepiece and been in contact with Wolf Brothers Clearwater and subsequently Picot and Moss regarding job number R37342, I had to pay a deposit for the repairs which was done and since then have heard nothing from either the store where I left my timepiece, nor the agent entrusted to do the repairs except for on the 28th of August 2023 to remind me that my watch requires spare parts which has been timeously ordered from our supplier, and the current delay is 4-6 weeks from date of confirmation.