Picot and Moss
1.9|13 reviews
HH
Heila H
1 reviews | Active since Member
12 Jan 2022, 17:13
Waiting for e-mail from Picot and Moss
My Tag Heuer watch was purchased in December 2019. Within the 1st month this watch was sent to Picot and Moss for adjustment/repair because it was inaccurate and losing time. After getting the watch back after 4 weeks , it was still losing time and I personally took it back to Picot and Moss for an adjustment to be made. Picot and Moss then repaired this watch for a 3rd time when the watch fell off the bedside table. (It took 3 months for this repair because the spare part had to be imported.) I got the watch back in May 2021. In December 2021, I was shocked when I realised that the adjustable knob of the watch was missing. On 11 January 2022 I again visited Picot and Moss to submit my watch for repair. I was promised an e-mail as proof of submission for this watch and also to inform me of their assessment of the watch. I have not yet received this e-mail.
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Replies (53)Picot and Moss's replyOfficial
13 Jan 2022, 06:51Dear Heila H
Your watch was purchased 17.12.2018
Your repair history as follows:
Job 105481 - captured on our system 15.05.2019 - watch checked and kept on test - sent out 30.05.2019.
Job 121119 - captured on our system 06.04.21 - evidence of impact and proper working conditions of watch compromised.
08.04.2021 - quote to repair sent to customer.
13.04.2021 - approval to repair received.
14.04.2021 -customer informed spares are on order with delay time.
04.05.2021 - Spare part received
09.06.2021 - Repair completed and sent out.
Job 127140 - captured on our system 11.01.2022 - Watch received with crown missing.
Customer states crown came off whilst he attempted to adjust the time, but does not have the crown.
Our diagnostics report shows impact to the crown area where part of the winding stem
has snapped off and the case tube damaged.
The proper working conditions of this watch has been compromised due to severe
impact received.
A quote to repair is being processed and will be available shortly.
Thanking you for your understanding and patience.
Best regards
Viven
Your watch was purchased 17.12.2018
Your repair history as follows:
Job 105481 - captured on our system 15.05.2019 - watch checked and kept on test - sent out 30.05.2019.
Job 121119 - captured on our system 06.04.21 - evidence of impact and proper working conditions of watch compromised.
08.04.2021 - quote to repair sent to customer.
13.04.2021 - approval to repair received.
14.04.2021 -customer informed spares are on order with delay time.
04.05.2021 - Spare part received
09.06.2021 - Repair completed and sent out.
Job 127140 - captured on our system 11.01.2022 - Watch received with crown missing.
Customer states crown came off whilst he attempted to adjust the time, but does not have the crown.
Our diagnostics report shows impact to the crown area where part of the winding stem
has snapped off and the case tube damaged.
The proper working conditions of this watch has been compromised due to severe
impact received.
A quote to repair is being processed and will be available shortly.
Thanking you for your understanding and patience.
Best regards
Viven
Best regards,
Picot and Moss's reply13 Jan 2022, 06:51
Official
Dear Heila H
Your watch was purchased 17.12.2018
Your repair history as follows:
Job 105481 - captured on our system 15.05.2019 - watch checked and kept on test - sent out 30.05.2019.
Job 121119 - captured on our system 06.04.21 - evidence of impact and proper working conditions of watch compromised.
08.04.2021 - quote to repair sent to customer.
13.04.2021 - approval to repair received.
14.04.2021 -customer informed spares are on order with delay time.
04.05.2021 - Spare part received
09.06.2021 - Repair completed and sent out.
Job 127140 - captured on our system 11.01.2022 - Watch received with crown missing.
Customer states crown came off whilst he attempted to adjust the time, but does not have the crown.
Our diagnostics report shows impact to the crown area where part of the winding stem
has snapped off and the case tube damaged.
The proper working conditions of this watch has been compromised due to severe
impact received.
A quote to repair is being processed and will be available shortly.
Thanking you for your understanding and patience.
Best regards
Viven
Your watch was purchased 17.12.2018
Your repair history as follows:
Job 105481 - captured on our system 15.05.2019 - watch checked and kept on test - sent out 30.05.2019.
Job 121119 - captured on our system 06.04.21 - evidence of impact and proper working conditions of watch compromised.
08.04.2021 - quote to repair sent to customer.
13.04.2021 - approval to repair received.
14.04.2021 -customer informed spares are on order with delay time.
04.05.2021 - Spare part received
09.06.2021 - Repair completed and sent out.
Job 127140 - captured on our system 11.01.2022 - Watch received with crown missing.
Customer states crown came off whilst he attempted to adjust the time, but does not have the crown.
Our diagnostics report shows impact to the crown area where part of the winding stem
has snapped off and the case tube damaged.
The proper working conditions of this watch has been compromised due to severe
impact received.
A quote to repair is being processed and will be available shortly.
Thanking you for your understanding and patience.
Best regards
Viven
Best regards,