Poor service from Picture to Puzzle

I bought a puzzle from Braam in April for my son's birthday. It cost R500 and we were very excited to witness the end product. However, my son informed me that he had not framed the completed puzzle, as the picture was lifting off the cardboard. I contacted Braam and apprised him of the situation, but he was clearly not interested as he just kept on repeating that they purchase the best cardboard possible. Eventually, when pressed, he told me to buy some glue and stick the picture back on. This item was not cheap, and I would have expected better service. I love the idea of being able to convert pictures to puzzles, but after Braam's response to my complaint, I will definitely not be buying any more puzzles from Picture to Puzzle