Pine Timber should be dead wood timber terrible service .

I placed an order on 10th August 2024. I was told in September that they were waiting for the cutting list which they received from the carpenter I hired to to do the fittings. I waited till after December and contacted them during the January 2025 period and was told that they are waiting for the carpenter to collect. When I ordered the stuff I paid for delivery to my premises so why are they waiting for the carpenter to have my stuff delivered. I went in on the 17th February 2025, I was given the run around. The person at the dispatch refused to look for my order, siting that he needs to see my receipt that I have paid. I have the order details(number) ,but still refused to get my order. mean while at the front desk they say that my order was read last year. If so why did they not deliver it then. My question is if the order was prepared and was ready for dispatch, why am I given the run around. My answer is that nothing was done since I made payment in August 2024. I was assured by the manager that I will receive a call from her to resolve the issue today 2025-02-18. I waited the whole of the morning but never received any calls. When I contact the company the call taker says that the manager is not available and that she will give her the message. You and everyone else knows that is '' BS''.I have still not received a call from her. I have dealt with PINE TIMBER before but I will never recommend them to anyone based on this experience