INCOMPETENT STAFF!

My gran has a funeral cover policy with Pinetown Funeral Burial club,031 401 4760. She has been with them since 2012 and been making payments monthly. Recently i have been enquiring on her behalf if all payments are up to date, and i am still waiting for answer, i called two weeks ago , spoke to Christopher , he advised he needs to check and call me back, still waiting for his call, today i spoke to a very rude and incompetent woman named Vanessa who said bluntly\ i need to check and doesnt your gran know if payments are up to date