One of South Africa's top 25 schools that cannot give you a proper recommendation letter for an International school

My daughter completed her schooling g at Northlands Girls High in Duran north. We have been trying for over a month to get a proper recommendation letter from the school as my daughter has applied to study in South Korea. The school sends me a very unprofessional 3 line letter to use. How can this institution send a 3 line recommendation for a pupil. Well I guess everything rises and falls upon leadership and Cleary the leader of this school does not give a damn as he has not taken a single call of mine and when a time was given to me by his not so clued up PA he went into a meeting. So its easy for educators to mess up a learners life. I'm not going to let this go as my kids future is to important.