RUDE AND UNPROFESSIONAL STAFF

I phoned them today requesting for booklets to be printed for our company, I contacted them requesting for quotation and what information they require from us as its our fist time dealing with them. What come to my surprise is that the the guy didn't answer my question fisting he told me is that its expense, without hearing me exactly what I have I say. I am wondering if they are treating their prospective clients like that or they are doing this to black people.