TS
Thndekile S
Active since Feb 2020
31
Reviews
0
Industries
Reviews
31 reviews5 months ago
Poor service
Good day, I trust you are well. Today I visited Kingsmead at South Coast Mall to purchase a pair of shoes. I was assisted properly; however, when I made the payment, the speed point did not register the transaction even though the money was deducted from my bank account. The cashier informed me that the manager requires a bank statement as proof that the amount was debited. Unfortunately, no one took my details or offered to contact me after cash-up or daily banking to verify whether there was an excess amount, and I was left without assistance while the staff continued as though nothing had happened. Kindly advise how I should proceed in this matter. I only receive my official bank statement on the 22nd of each month, meaning I will only get the December statement later. If I request a payment history from the bank now, who will be responsible for the costs?
0 replies
7 months ago
POOR SERVICE
I am writing to formally raise a serious complaint regarding , “the incorrect invoicing of our closed account”. Despite multiple attempts to resolve this through your office, there has been no meaningful response or action. This lack of attention and professionalism is unacceptable. The issue has caused unnecessary inconvenience and financial disruption, and I expect immediate steps to be taken to correct it. Please provide a clear explanation of how and when this matter will be resolved. If I do not receive a satisfactory response promptly, I will have no choice but to escalate this matter further, including considering public channels to ensure it is addressed. I trust you will treat this matter with the urgency it demands.
53 replies
34 months ago
****ERS
Huge TNS is engaged in *****ulent activities as they have consistently been charging excessive amounts from my account since October. Whenever I raise concerns regarding these unauthorized debits, they dismiss my inquiries and attempt to portray me as naive. Their conduct represents the epitome of poor service provision, as they exploit individuals for their own benefit
53 replies
36 months ago
Complaint about Poor Customer Service
Dear Sir/Madam, I am writing to express my deep disappointment with the customer service I received at your Dichem South Coast Mall branch on Saturday, 13 May 2023. I had gone to your store to purchase La Roche Posay Effaclar (K), and upon arrival, I was assisted by a shop assistant by the name of Princes who deals with beauty products. While she helped me find the product I was looking for, she proceeded to ask me in a very arrogant voice and with a straight face if the product was for me. I politely rep**** that it was, and when I asked why she was asking, she went ahead to tell me that I needed advanced treatment because I had ***mentation, and it would be horrible if I were to buy the product. I found her behavior to be highly unprofessional, disrespectful, and shaming. I know my skin condition, and it is not her place to comment on it or make me feel inferior. When I tried to express my dissatisfaction with her remarks, she simply walked away while I was still talking to her. As a customer, I expect to be treated with respect and dignity by all your staff members, and this incident has left me feeling disappointed and disrespected. I hope that you will take the necessary measures to ensure that such incidents do not happen in the future. I would appreciate it if you could investigate this matter and take appropriate action against Princes, who was responsible for this unprofessional behavior. I also request that you provide your staff with adequate training on customer service, so that other customers do not have to experience the same kind of treatment that I did. I look forward to hearing from you soon regarding this matter
0 replies
39 months ago
PEP CELL SHELLY BEACH IS A SCAM
I bought Hisense U605 this morning, when I got home the phone is not working, when I took back to PeP cell shelly beach, to return the phone as its not working for my refund Khanyi told me that I must take something as they don't cash refund.
0 replies
40 months ago
RUDE AND UNPROFESSIONAL STAFF
I phoned them today requesting for booklets to be printed for our company, I contacted them requesting for quotation and what information they require from us as its our fist time dealing with them. What come to my surprise is that the the guy didn't answer my question fisting he told me is that its expense, without hearing me exactly what I have I say. I am wondering if they are treating their prospective clients like that or they are doing this to black people.
0 replies
43 months ago
VERY BAD SERVICE
recently visited your in Shelly beach store and I am very disappointed with the Customer Service I received very bad services. The young Indian lady is very rude and she doesn't have respect for other people
0 replies
43 months ago
BUSINENSS BANKERS DONT CARE ABOUT SMALL BUSINESS
FNB Business banker doesn't care about clients, yesterday I phoned business banking regarding temporary overdraft, I was advise by the consultant that I have to speak to my banker, I told him that I dont have a banker when ever I have problem regarding my account I contact call center. He told me that he will send an email to my banker and copy me on the email as they are not allowed to share other peoples contact details and information. I haven't received the email the guy promised to send and my banker or anyone from FNB. Nobody has contacted me regarding my query. I am so disappointed have banked with FNB for over 10 years I never received any good service. Its about time to move all my accounts to other banks.
133 replies
46 months ago
Poor CUSTOMER SERVICE
I have bought online on the 24 June 2022, even today I haven't receive my order. I received to Radom calls from their courier company office promising that my order will be delivered the next day. I will not advise people to buy online from them due to poor service.
0 replies
47 months ago
UHAPPY CLIENT
I have been waiting for over 3 weeks for the to install tracker on my car. I didn't receive any apology for delay, when I contact them they maid hold on the line for 45 min.
134 replies
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
0 (0%)
3 Star
1 (3.225806451612903%)
2 Star
0 (0%)
1 Star
29 (93.54838709677419%)