HUGE TNS
Claimed Business
AI Review Summary
Based on recent customer reviews, HUGE TNS faces severe criticism across nearly every aspect of its service. Customers report persistent internet and telephone outages lasting days or weeks, significantly disrupting business operations. Billing and invoicing errors are a recurring theme, with unexplained charges, missing payments, and incorrect debits causing financial distress. Communication is described as virtually non-existent, with emails ignored, calls dropped, and no follow-up on escalated issues. Customers also express frustration over being locked into long-term contracts despite ongoing service failures, and several report difficulties with account cancellations and migration requests.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
16h 18mReply Time
-100 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 16 hours 18 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
16h 18m
NPS Score
-100
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 16 hours 18 min
Review Distribution
1|27 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About HUGE TNS
Based on recent customer reviews, HUGE TNS faces severe criticism across nearly every aspect of its service. Customers report persistent internet and telephone outages lasting days or weeks, significantly disrupting business operations. Billing and invoicing errors are a recurring theme, with unexplained charges, missing payments, and incorrect debits causing financial distress. Communication is described as virtually non-existent, with emails ignored, calls dropped, and no follow-up on escalated issues. Customers also express frustration over being locked into long-term contracts despite ongoing service failures, and several report difficulties with account cancellations and migration requests.
HUGE TNS has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 16 hours 18 min. Hellopeter has tracked HUGE TNS across 400 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Jeremia P
1 reviews | Active since Jan 2020
27 Feb 2026, 13:47
Terrible service
Terrible service—weekly fibre/internet dropouts that last more than the working day, with no response and no follow up from HugeTNS (last time, until 48hours later). Totally unreliable service and dismissive staff, raising doubts whether the company has the requisite skills and capacity to render the services it promises and contracts with its customers? 🤷♂️
Helpful (0)
|Replies (0)JP
Jeremia P
1 reviews | Active since Jan 2020
27 Feb 2026, 13:47
Terrible service
Terrible service—weekly fibre/internet dropouts that last more than the working day, with no response and no follow up from HugeTNS (last time, until 48hours later). Totally unreliable service and dismissive staff, raising doubts whether the company has the requisite skills and capacity to render the services it promises and contracts with its customers? 🤷♂️
0
Replies (0)LR
Leon R
1 reviews | Active since Jan 2020
27 Feb 2026, 09:00
No Service
I have been using Huge for close on 5 years, Service is shocking, dropped calls, cannot hear our clients, clients cannot hear us... I have been complaining to a Cindy and Prinesha but my emails are ignored. Now I want to cancel the deal to get a more reputable supplier, and they tell me I will have to pay them R10000 to get out of the deal. In the meantime, no service so solution and totally ignoring my emails. Leon 0837091935
Helpful (0)
|Replies (0)LR
Leon R
1 reviews | Active since Jan 2020
27 Feb 2026, 09:00
No Service
I have been using Huge for close on 5 years, Service is shocking, dropped calls, cannot hear our clients, clients cannot hear us... I have been complaining to a Cindy and Prinesha but my emails are ignored. Now I want to cancel the deal to get a more reputable supplier, and they tell me I will have to pay them R10000 to get out of the deal. In the meantime, no service so solution and totally ignoring my emails. Leon 0837091935
0
Replies (0)J
Jerry
1 reviews | Active since Jan 2020
22 Jan 2026, 11:36
Debits differ from invoice.
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet as we signed for R99. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice. We receive monthly invoices but the total invoice amount on the first page gives a breakdown of all charges and matches the debit. Suddenly the company chooses to mask costs and excuses the lack of communication with a sorry. There needs to be communication and transparency.
Helpful (0)
|Replies (0)J
Jerry
1 reviews | Active since Jan 2020
22 Jan 2026, 11:36
Debits differ from invoice.
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet as we signed for R99. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice. We receive monthly invoices but the total invoice amount on the first page gives a breakdown of all charges and matches the debit. Suddenly the company chooses to mask costs and excuses the lack of communication with a sorry. There needs to be communication and transparency.
0
Replies (0)J
Jerry
1 reviews | Active since Jan 2020
22 Jan 2026, 05:57
********* *****ulent behaviour
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice and Giovanna doesn't think it was necessary to do so.
Helpful (0)
|Replies (0)J
Jerry
1 reviews | Active since Jan 2020
22 Jan 2026, 05:57
********* *****ulent behaviour
Email correspondence sent to inform of Porting fees in December being around R400, company was informed not to debit as yet. Invoice was sent for R187 but debit was done for R1089. This now has another R400 added on top without any explanation. An invoice is to include and match the debit, if you state an amount that is what you need to debit, its your duty to include all amounts to be deducted, this was not included on the invoice and Giovanna doesn't think it was necessary to do so.
0
Replies (0)BJ
Bianca J
1 reviews | Active since Jan 2020
25 Nov 2025, 17:20
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors. After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended. We have reached our limit with this situation, and I will be escalating the matter further.
Helpful (0)
|Replies (0)BJ
Bianca J
1 reviews | Active since Jan 2020
25 Nov 2025, 17:20
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors. After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended. We have reached our limit with this situation, and I will be escalating the matter further.
0
Replies (0)KK
Keenan K
1 reviews | Active since Jan 2020
23 Oct 2025, 09:17
Unauthorised debit order after cancellation (30-days notice given).
I am extremely disappointed with the service I’ve received from HugeTNS. After cancelling my services, a debit order was processed on my business account without authorisation. This is highly concerning, as during my discussions with their representative, it was made clear that my agreement would continue on a month-to-month basis at the same rate, not as a new 36-month commitment. The documentation I signed was presented as a simple continuation, not a new fixed-term contract. I have since sent two emails to their services department and attempted to contact support telephonically, but my call was dropped after I was told that I couldn't be assisted. No one has called back. To date, I have received no response or assistance. The lack of response, accountability, and acknowledgement of the issue has been very disappointing, especially for a long-standing business client.
Helpful (0)
|Replies (0)KK
Keenan K
1 reviews | Active since Jan 2020
23 Oct 2025, 09:17
Unauthorised debit order after cancellation (30-days notice given).
I am extremely disappointed with the service I’ve received from HugeTNS. After cancelling my services, a debit order was processed on my business account without authorisation. This is highly concerning, as during my discussions with their representative, it was made clear that my agreement would continue on a month-to-month basis at the same rate, not as a new 36-month commitment. The documentation I signed was presented as a simple continuation, not a new fixed-term contract. I have since sent two emails to their services department and attempted to contact support telephonically, but my call was dropped after I was told that I couldn't be assisted. No one has called back. To date, I have received no response or assistance. The lack of response, accountability, and acknowledgement of the issue has been very disappointing, especially for a long-standing business client.
0
Replies (0)BJ
Bianca J
1 reviews | Active since Jan 2020
19 Oct 2025, 17:46
Formal Complaint Regarding Unresolved Account Discrepancies – Account HB0020
After months of ongoing issues and lack of communication from your team, we are left with no choice but to escalate this matter further. We have encountered significant discrepancies with our account (HB0020), including missing funds and unexplained short payments. Despite making full payments, only partial amounts were credited to our account. To date, no one has been able to provide a clear explanation regarding what happened to the outstanding funds. We received a single email stating that our account was in arrears, which prompted us to make a payment to avoid service disruption. However, upon requesting a statement, we discovered we were never behind on payments. In fact, we are currently in advance. Following a previous complaint via HelloPeter, we received one call from a manager who acknowledged that our account had been mishandled. He assured us we would receive a follow-up call. Unfortunately, no one contacted us afterward. Despite multiple follow-up emails, including messages sent directly to our relationship manager, we received no response or clarification. Only after persistent efforts did we finally receive a call and an email from a representative claiming to be investigating our account, but again, there has been no follow-up or resolution. This level of service is unacceptable. We do not receive regular statements, and it appears charges continue to accrue without our knowledge. While we have no issue paying for services rendered, the lack of transparency and communication—particularly regarding rate increases and the unexplained handling of our payments—is deeply concerning. We are now prepared to escalate this matter to the highest level within Huge Group if necessary. As a paying client, we expect accountability, clarity, and basic courtesy—none of which have been demonstrated thus far. We request urgent feedback and a full reconciliation of our account, including a detailed explanation of all payments received, credited, and outstanding.
Helpful (0)
|Replies (0)BJ
Bianca J
1 reviews | Active since Jan 2020
19 Oct 2025, 17:46
Formal Complaint Regarding Unresolved Account Discrepancies – Account HB0020
After months of ongoing issues and lack of communication from your team, we are left with no choice but to escalate this matter further. We have encountered significant discrepancies with our account (HB0020), including missing funds and unexplained short payments. Despite making full payments, only partial amounts were credited to our account. To date, no one has been able to provide a clear explanation regarding what happened to the outstanding funds. We received a single email stating that our account was in arrears, which prompted us to make a payment to avoid service disruption. However, upon requesting a statement, we discovered we were never behind on payments. In fact, we are currently in advance. Following a previous complaint via HelloPeter, we received one call from a manager who acknowledged that our account had been mishandled. He assured us we would receive a follow-up call. Unfortunately, no one contacted us afterward. Despite multiple follow-up emails, including messages sent directly to our relationship manager, we received no response or clarification. Only after persistent efforts did we finally receive a call and an email from a representative claiming to be investigating our account, but again, there has been no follow-up or resolution. This level of service is unacceptable. We do not receive regular statements, and it appears charges continue to accrue without our knowledge. While we have no issue paying for services rendered, the lack of transparency and communication—particularly regarding rate increases and the unexplained handling of our payments—is deeply concerning. We are now prepared to escalate this matter to the highest level within Huge Group if necessary. As a paying client, we expect accountability, clarity, and basic courtesy—none of which have been demonstrated thus far. We request urgent feedback and a full reconciliation of our account, including a detailed explanation of all payments received, credited, and outstanding.
0
Replies (0)MM
Mmatladi M
1 reviews | Active since Jan 2020
22 Sept 2025, 07:10
Poor service
Our phone has been offline for a week now. Your contact number does not go through. We have no one to help us.
Helpful (0)
|Replies (0)MM
Mmatladi M
1 reviews | Active since Jan 2020
22 Sept 2025, 07:10
Poor service
Our phone has been offline for a week now. Your contact number does not go through. We have no one to help us.
0
Replies (0)