Keenan K

Unauthorised debit order after cancellation (30-days notice given).

I am extremely disappointed with the service I’ve received from HugeTNS. After cancelling my services, a debit order was processed on my business account without authorisation. This is highly concerning, as during my discussions with their representative, it was made clear that my agreement would continue on a month-to-month basis at the same rate, not as a new 36-month commitment. The documentation I signed was presented as a simple continuation, not a new fixed-term contract. I have since sent two emails to their services department and attempted to contact support telephonically, but my call was dropped after I was told that I couldn't be assisted. No one has called back. To date, I have received no response or assistance. The lack of response, accountability, and acknowledgement of the issue has been very disappointing, especially for a long-standing business client.