BJ
Bianca J
Active since Feb 2025
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
HB0020
This has been, by far, the most disappointing service experience I have ever encountered. There appears to be no adherence to TCF principles. Payments made have gone missing, and others were only partially credited to the account. No one has taken accountability for these errors. After months of attempting to resolve the matter, the only response received was prompted by a HelloPeter complaint—seemingly an attempt to silence the issue rather than address it. Despite this, our service has now been suspended. We have reached our limit with this situation, and I will be escalating the matter further.
53 replies
6 months ago
Formal Complaint Regarding Unresolved Account Discrepancies – Account HB0020
After months of ongoing issues and lack of communication from your team, we are left with no choice but to escalate this matter further. We have encountered significant discrepancies with our account (HB0020), including missing funds and unexplained short payments. Despite making full payments, only partial amounts were credited to our account. To date, no one has been able to provide a clear explanation regarding what happened to the outstanding funds. We received a single email stating that our account was in arrears, which prompted us to make a payment to avoid service disruption. However, upon requesting a statement, we discovered we were never behind on payments. In fact, we are currently in advance. Following a previous complaint via HelloPeter, we received one call from a manager who acknowledged that our account had been mishandled. He assured us we would receive a follow-up call. Unfortunately, no one contacted us afterward. Despite multiple follow-up emails, including messages sent directly to our relationship manager, we received no response or clarification. Only after persistent efforts did we finally receive a call and an email from a representative claiming to be investigating our account, but again, there has been no follow-up or resolution. This level of service is unacceptable. We do not receive regular statements, and it appears charges continue to accrue without our knowledge. While we have no issue paying for services rendered, the lack of transparency and communication—particularly regarding rate increases and the unexplained handling of our payments—is deeply concerning. We are now prepared to escalate this matter to the highest level within Huge Group if necessary. As a paying client, we expect accountability, clarity, and basic courtesy—none of which have been demonstrated thus far. We request urgent feedback and a full reconciliation of our account, including a detailed explanation of all payments received, credited, and outstanding.
53 replies
8 months ago
****!
I Received a call stating that the NCR notified them that I am being overcharged on loans. Next thing I know the call got cut and I received an sms that I gave consent to request a credit report for an affordability check. I have never gave consent to anything.
53 replies
10 months ago
Urgent: Ongoing Billing Discrepancies and Unacceptable Service
I am writing to formally express my extreme dissatisfaction with the service we’ve received from your company — which, quite frankly, has been the worst I’ve experienced from any internet service provider. To begin with, we were advised that our account was in arrears, with no explanation or supporting documentation. After investigating the matter ourselves, we discovered that the monthly installment had been increased by R20 — without notification. We were told we owed over R1,000 and, to avoid disconnection (based on the tone and content of your communication), we paid the amount in full and immediately requested a detailed statement. Upon reviewing the statement, it became clear that the new installment amount had only been active for a few months — certainly not long enough to result in such a large arrears balance. Moreover, we noted that for the month of February, only 50% of our payment was credited to our account. This raises serious concerns around your internal accounting and billing practices. When I requested an explanation for these discrepancies, I was sent the same generic statement — repeatedly — without any effort to actually address the query. When I pointed this out and mentioned that we would escalate the issue (as we reside in an estate where many households face similar issues), I was simply cc'd on an email to another party stating the matter was urgent. No one responded. Not even an acknowledgment. In addition, I logged a support ticket — again, no response. I followed up by asking what the formal cancellation process entails, and again, I was met with complete silence. The lack of professionalism, accountability, and basic customer care is absolutely appalling. It is beyond comprehension that any service provider would consider this level of service acceptable.
53 replies
14 months ago
I would like to thank OUTsurance for the prompt feedback on the manner in which they handled my claim Even though my claim was not honored,they carefully explained the reasoning, the policy exemptions, and that my outbonus won't be affected
I would like to thank OUTsurance for the prompt feedback on the manner in which they handled my claim Even though my claim was not honored,they carefully explained the reasoning, the policy exemptions, and that my outbonus won't be affected. I understood because they not only handled the claim professionally but could advise an alternative solution for our fridge. I appreciated the transparency. Thank you OUTsurance
53 replies
14 months ago
Disappointment Regarding Service Experience at MRP Cape Gate Store
To whom it may concern I am writing to express my disappointment with the service I received during my recent return at your MRP Cape Gate store. I purchased clothing on February 12th and asked my husband to return the items on February 13th. During the return process, the cashier did not inquire whether the payment was made via debit or credit card, which I found concerning. As I understand it, if a customer paid with a debit card, a refund must be issued in cash, while a credit card payment can be refunded directly to the card. The cashier mistakenly processed the refund to my debit card, despite this clear distinction. When my husband pointed out the error, the manager kindly contacted me to acknowledge the mistake. However, my frustration grew when I was informed that the store would need to call the bank on February 14th to resolve the issue, with no clear explanation of how or when the funds would be returned to me. I was left with no answers on when I would receive my money or how long I would need to wait for the refund to process. Moreover, I was disappointed by the lack of empathy or apology for the inconvenience I experienced. The manager’s response was entirely focused on what couldn’t be done, with no sense of concern for the impact this service failure had on me as a customer. There was no acknowledgment of the frustration this caused, nor any assurance that steps would be taken to avoid such issues in the future. If the return process had been handled correctly from the outset, this situation would not have occurred, and I would not have had to wait for an uncertain resolution. If this had been the only money I had left, the situation would have been even more distressing. I understand that mistakes happen, but the lack of customer care and resolution in this case was disappointing and frustrating. I hope that you can understand my dissatisfaction and take appropriate steps to address both the operational issue and the customer service aspect. I look forward to your prompt response regarding the resolution of my refund. Kind regards, Bianca Joseph
177 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)