1 reviews | Active since Member
We ordered a baby cot that arrived late and was unsafe. The wood was rough and unsanded (causing splinters), the bars were uneven, and it had fewer levels than advertised.
After complaining, we were told by their staff member Lehandra that it was a stock mistake and were promised a replacement. The replacement cot was just as unsafe and completely unsanded on the inside.
There is clearly no quality control. This business has no control over manufacturing and seems to act only as a middleman, posting attractive photos online but delivering products that are completely different from what is advertised.
Communication has been terrible, management never followed through despite repeated promises, and they refuse to issue a refund.
Selling unsafe baby products while hiding behind social media marketing and taking customers’ money without delivering what was advertised is unacceptable.