1 reviews | Active since Member
I bought a Land Rover Discovery 3 (with 24 months motor plan) at this dealership in March 2018. The following month on 14 April 2018 the car couldn't start and I informed the dealership immediately. They asked for my location to fetch the car even though they have a copy of a contract with my address on it. Come the end of April 2018 my premium went out of my bank account and the car is still at my place and every time I contact Pinnacle, I'm told someone is coming to fetch the car. Towards the end of May 2018 I stopped the premiums because the car is not being fetched. The car was finally fetched at the end of July 2018 after Wesbank inquired about non payment of premiums. Wesbank requested that I write a detailed report of what happened. I even attached whatsapp messages between myself and the dealership. But before the car was fetched my salesman quit the dealership and he sent me a whatsapp message that he had escalated my query. When the car was finally fetched I gave them their spare key and told them they must not return it back as I don't want their car anymore. As a consumer I felt that my rights were violated and trampled because Wesbank (since I wrote them a report) never reported back to me what was wrong with the car and why it took 3 months for the dealership to fetch a car. One Saturday, 10 November 2018 a representative from Wesbank came with documents for me to sign over the car since I made it clear that I don,t want it anymore, but he couldn,t explain a price tag of R20 000.00 that was captured on those forms hence my refusal to sign them. Fast forward to 11 November 2019 I received an e-mail from Wesbank claiming that my outstanding balance is now sitting on R114 606.28. This is for a car that I drove only for a month and a half.
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