PR
Pinnacle Repairs and Maintenance PINTEQ
Unclaimed Business
PR
Pinnacle Repairs and Maintenance PINTEQ
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGS
Gina S
1 reviews | Active since Jan 2020
31 Jan 2025, 17:45
Pinteq Service Centre Should be avoided at all costs
My daughter took a laptop in for repairs in November after exams. Pinnacle promised to send a quote and never did. We were away in December. I went through in January to find out the issue. The staff closed the job card and created a new one and sent a quote within 24 hours. We paid immediately. This was before 10 January. We have received an email saying 4 weeks for parts. On calling this week to check in the status - no one answers the phone and puts us through to different departments if they do answer. Then we were cut off. I went in again and was assured that parts were due yesterday and was told NOT to phone but to email today. Today Lerato sent back a one line. "Parts have been ordered and waiting time is 4 yo 6 weeks" so from when were they just ordered, is the laptop actually still there, when is the 4 - 6 weeks up.....so many questions. Can we fetch the laptop and take it back when the parts have arrived? My daughter classes start mid Feb. What should I do?
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Gina S
1 reviews | Active since Jan 2020
31 Jan 2025, 17:45
Pinteq Service Centre Should be avoided at all costs
My daughter took a laptop in for repairs in November after exams. Pinnacle promised to send a quote and never did. We were away in December. I went through in January to find out the issue. The staff closed the job card and created a new one and sent a quote within 24 hours. We paid immediately. This was before 10 January. We have received an email saying 4 weeks for parts. On calling this week to check in the status - no one answers the phone and puts us through to different departments if they do answer. Then we were cut off. I went in again and was assured that parts were due yesterday and was told NOT to phone but to email today. Today Lerato sent back a one line. "Parts have been ordered and waiting time is 4 yo 6 weeks" so from when were they just ordered, is the laptop actually still there, when is the 4 - 6 weeks up.....so many questions. Can we fetch the laptop and take it back when the parts have arrived? My daughter classes start mid Feb. What should I do?
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Anonymous
1 reviews | Active since Jan 2020
28 Mar 2022, 12:17
Pinnacle sucks donkey nutz
Horrible service and customer treatment. Waited months for my refund on the warranty. I honestly want to sue these idiots. If you find yourself talking to Warren Peters, ask for another agent
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Mike M
1 reviews | Active since Jan 2020
12 Jan 2021, 14:06
No Technical Support from Pinnacle Pinteq
Extended warranty for my HP laptop is covered by Pinnacle . After a week no feedback from technical support after numerous calls and email. All you can do is leave a message but nobody returns the call.Today at 15:45 II was told technical support were at lunch so no reply Unacceptable poor service
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Mike M
1 reviews | Active since Jan 2020
12 Jan 2021, 14:06
No Technical Support from Pinnacle Pinteq
Extended warranty for my HP laptop is covered by Pinnacle . After a week no feedback from technical support after numerous calls and email. All you can do is leave a message but nobody returns the call.Today at 15:45 II was told technical support were at lunch so no reply Unacceptable poor service
0
Replies (0)