Completely unprofessional — broken sign, no refund, dishonest, empty promises

I made payment on 13 February and provided them with a clear design plan. Installation was delayed for over five weeks because they kept skipping agreed-upon dates and times without giving any notice. When they finally arrived, they brought the wrong size, used the wrong materials, and made multiple mistakes, which caused even more delays.

Two months later, the sign completely fell apart. Instead of using aluminum composite board as expected, they had used a cheap Perspex board, which is not suitable for outdoor use.

I reported the damage to Praise, the owner. She promised to fix it but never followed through. She kept rescheduling, ignored my calls and WhatsApp messages, and usually only started replying when I called from an unknown number.

Eventually she offered a refund, but it’s been more than five weeks and still no refund. She keeps making excuses like “the guys haven’t paid us yet.” When asked who “the guys” were, she dodged the question. No apology has ever been made for the broken sign, the delays, or the dishonest, empty promises.

Even though their jobs weren’t completed yet, she demanded full payment. I told her I would pay once the job was finished, which is standard and fair. Her response was, “If that makes you happy, let’s do that.” That sarcastic reply shows just how selfish and unprofessional she is. Yet when it came time to fix her own mistake her own mistake after I reported the damage, she dragged it out for nearly 40 days, making false promises to fix it or issue a refund and still did nothing.

They’ve also deleted their Google reviews and blocked Facebook reviews. That says a lot. Don’t be fooled by the pictures on Instagram. Their service is full of careless work, empty promises, and no professionalism whatsoever. Avoid this company at all costs.