SL
Shawn L
Active since Aug 2015
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Avoiding Cancellation Requests
I requested cancellation of my policy on 17 March via WhatsApp and web chat with clear written instruction. The claim that cancellation can be done easily is a lie. There is no proper option in the app, and when I contact via WhatsApp, my request is not handled and keeps getting redirected. You keep delaying the cancellation and pushing unnecessary phone calls. I even tried calling, and there was no answer. This is *********, extremely frustrating, and completely unacceptable. Terrible service.
54 replies
4 months ago
**** to about a follow-up before closing
I have had ongoing issues dealing with Louisa. She does not respond to WhatsApp messages, which is why I call instead. Even then, she often does not answer calls, and when I do manage to reach her, she makes promises to follow up that are not kept. Most recently, I contacted the company because I only received one solution pack instead of three. I was told that I would be contacted shortly. That follow-up never happened. When I called again, the company phone had already been switched to an automated festive-season message stating they would only reopen on 7 January. This means I was **** to about the follow-up. Mistakes happen, but saying you will do something and then not doing it is a lie. Doing this right before closing for a long festive season is unacceptable and very unprofessional.
0 replies
4 months ago
Empty promises and no follow-up before festive closure
I have had ongoing issues dealing with Louisa. She does not respond to WhatsApp messages, which is why I call instead. Even then, she often does not answer calls, and when I do manage to reach her, she makes promises to follow up that are not kept. Most recently, I contacted the company because I only received one solution pack instead of three. I was told that I would be contacted shortly. That follow-up never happened. When I called again, the company phone had already been switched to an automated festive-season message stating they would only reopen on 7 January. This means I was **** to about the follow-up. Mistakes happen, but saying you will do something and then not doing it is a lie. Doing this right before closing for a long festive season is unacceptable and very unprofessional.
0 replies
10 months ago
Completely unprofessional — broken sign, no refund, dishonest, empty promises
I made payment on 13 February and provided them with a clear design plan. Installation was delayed for over five weeks because they kept skipping agreed-upon dates and times without giving any notice. When they finally arrived, they brought the wrong size, used the wrong materials, and made multiple mistakes, which caused even more delays. Two months later, the sign completely fell apart. Instead of using aluminum composite board as expected, they had used a cheap Perspex board, which is not suitable for outdoor use. I reported the damage to Praise, the owner. She promised to fix it but never followed through. She kept rescheduling, ignored my calls and WhatsApp messages, and usually only started replying when I called from an unknown number. Eventually she offered a refund, but it’s been more than five weeks and still no refund. She keeps making excuses like “the guys haven’t paid us yet.” When asked who “the guys” were, she dodged the question. No apology has ever been made for the broken sign, the delays, or the dishonest, empty promises. Even though their jobs weren’t completed yet, she demanded full payment. I told her I would pay once the job was finished, which is standard and fair. Her response was, “If that makes you happy, let’s do that.” That sarcastic reply shows just how selfish and unprofessional she is. Yet when it came time to fix her own mistake her own mistake after I reported the damage, she dragged it out for nearly 40 days, making false promises to fix it or issue a refund and still did nothing. They’ve also deleted their Google reviews and blocked Facebook reviews. That says a lot. Don’t be fooled by the pictures on Instagram. Their service is full of careless work, empty promises, and no professionalism whatsoever. Avoid this company at all costs.
0 replies
15 months ago
No Service for Days – Melon Mobile Doesn’t Care
I subscribed to their service, but the porting process is taking forever, and I haven't been able to use calls or data. It's been five days, and I've had to spend my own money on Vodacom. When I requested a refund, they flatly refused, saying I used a small amount of data. Meanwhile, I’m still forced to spend my own money on Vodacom with great inconvenience. They refuse to compensate for my loss and show no regard for their customers.
0 replies
38 months ago
Poor Customer Service and Unprofessional Behavior
I attempted to cancel my subscription, but the platform intentionally made it difficult to do so in order to discourage cancellations. After emailing them to cancel, they asked why, and I expressed my dissatisfaction with the behavior of your consultant. He made a personal attack two months ago. I haven’t received any feedback, and I was not happy with this company, which led to my cancellation decision now. They put me through to the consultant to change my mind, but I didn't have time to conclude, so I had to end the call and got a commitment that we would chat later. However, when I called back, I was unable to reach him, and the operation manager named Shaun said the consultant wouldn't take my call because Shaun didn’t allow me to talk to the consultant. They broke their promise, but Shaun blamed me for not reaching him because I offended the consultant two months ago. First, your claim has nothing to do with your breaking word because you put me through to him not to lose me. Second, what you said is false. He attacked me first, so I had to get confirmation from him. I put up with your illogical statement and repeatedly asked you to give me just a few minutes to conclude with him. After many refusals, you finally said after you ruminate about it, you would call me on the next day morning (8th Mar), but you didn’t. So, I called you in the afternoon on the same day. The consultant conveyed your message that you would call me back, but you didn’t. I called you on 9th Mar, but you were not available. You also didn’t call me back. You never keep your word. The worst part is while I was talking to you, you tried to argue me down with illogical points. The conversation with the consultant was arranged and later broke your word, so I sent an email that asked you to please fulfill your pledge or I may write a review on Hellopeter or Google. You lost your temper by repeatedly saying “I don’t care” which is very rude and claiming that I was threatening you. Almost every customer first wrote a review and tried to resolve the issue, but I let you know in advance that I simply wanted you to resolve the issue. However, you threatened me by saying you will contact your attorney to proceed with legal action. What you are doing is a threat. I believe my decision to cancel my subscription is perfectly alright, given the poor customer service and unprofessional behavior of your company. Your very unprofessional acts are greatly disagreeable.
0 replies
38 months ago
Poor Customer Service and Unprofessional Behavior
I attempted to cancel my subscription, but the platform intentionally made it difficult to do so in order to discourage cancellations. After emailing them to cancel, they asked why, and I expressed my dissatisfaction with the behavior of your consultant. He made a personal attack two months ago. I haven’t received any feedback, and I was not happy with this company, which led to my cancellation decision now. They put me through to the consultant to change my mind, but I didn't have time to conclude, so I had to end the call and got a commitment that we would chat later. However, when I called back, I was unable to reach him, and the operation manager named Shaun said the consultant wouldn't take my call because Shaun didn’t allow me to talk to the consultant. They broke their promise, but Shaun blamed me for not reaching him because I offended the consultant two months ago. First, your claim has nothing to do with your breaking word because you put me through to him not to lose me. Second, what you said is false. He attacked me first, so I had to get confirmation from him. I put up with your illogical statement and repeatedly asked you to give me just a few minutes to conclude with him. After many refusals, you finally said after you ruminate about it, you would call me on the next day morning (8th Mar), but you didn’t. So, I called you in the afternoon on the same day. The consultant conveyed your message that you would call me back, but you didn’t. I called you on 9th Mar, but you were not available. You also didn’t call me back. You never keep your word. The worst part is while I was talking to you, you tried to argue me down with illogical points. The conversation with the consultant was arranged and later broke your word, so I sent an email that asked you to please fulfill your pledge or I may write a review on Hellopeter or Google. You lost your temper by repeatedly saying “I don’t care” which is very rude and claiming that I was threatening you. Almost every customer first wrote a review and tried to resolve the issue, but I let you know in advance that I simply wanted you to resolve the issue. However, you threatened me by saying you will contact your attorney to proceed with legal action. What you are doing is a threat. I believe my decision to cancel my subscription is perfectly alright, given the poor customer service and unprofessional behavior of your company. Your very unprofessional acts are greatly disagreeable.
0 replies
38 months ago
Poor Customer Service and Unprofessional Behavior
I attempted to cancel my subscription, but the platform intentionally made it difficult to do so in order to discourage cancellations. After emailing them to cancel, they asked why, and I expressed my dissatisfaction with the behavior of your consultant. He made a personal attack two months ago. I haven’t received any feedback, and I was not happy with this company, which led to my cancellation decision now. They put me through to the consultant to change my mind, but I didn't have time to conclude, so I had to end the call and got a commitment that we would chat later. However, when I called back, I was unable to reach him, and the operation manager named Shaun said the consultant wouldn't take my call because Shaun didn’t allow me to talk to the consultant. They broke their promise, but Shaun blamed me for not reaching him because I offended the consultant two months ago. First, your claim has nothing to do with your breaking word because you put me through to him not to lose me. Second, what you said is false. He attacked me first, so I had to get confirmation from him. I put up with your illogical statement and repeatedly asked you to give me just a few minutes to conclude with him. After many refusals, you finally said after you ruminate about it, you would call me on the next day morning (8th Mar), but you didn’t. So, I called you in the afternoon on the same day. The consultant conveyed your message that you would call me back, but you didn’t. I called you on 9th Mar, but you were not available. You also didn’t call me back. You never keep your word. The worst part is while I was talking to you, you tried to argue me down with illogical points. The conversation with the consultant was arranged and later broke your word, so I sent an email that asked you to please fulfill your pledge or I may write a review on Hellopeter or Google. You lost your temper by repeatedly saying “I don’t care” which is very rude and claiming that I was threatening you. Almost every customer first wrote a review and tried to resolve the issue, but I let you know in advance that I simply wanted you to resolve the issue. However, you threatened me by saying you will contact your attorney to proceed with legal action. What you are doing is a threat. I believe my decision to cancel my subscription is perfectly alright, given the poor customer service and unprofessional behavior of your company. Your very unprofessional acts are greatly disagreeable.
0 replies
38 months ago
Negligent Legal collection department
Vodacom mistakenly reported me to the Credit Bureau. They reported to me that I didn't pay the monthly fee but it was a debit order and always debited accordingly. When I applied for an office space, my application was rejected due to this record. I asked the subscribe collection department to get it rectified. They promised to get it rectified but I couldn't confirm that they actually did it.When I first requested it, they used my incorrect email address so I haven't received any email. When I asked them to request the rectification again, I received the email but this email didn't say Vodacom made a mistake and got it rectified. It only said my payment was settled. So I tried to contact them numerous times to confirm that it was Vodacom's mistake and got it rectified. There is no way to contact the Subscriber collection. When I called them at 0821946, they required my ID number but I used my passport number when I signed up for their service, which had already expired. Of course, I emailed them a few times but they were ignored, which is very negligent to do their duty. They are endangering my business as I don't qualify for an office space because of their silly mistake for my business credit . There is no way to get through to them.
212 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)