Credit boost ****

I contacted you guys for a credit boost(boosting of points on credit report) initially i spoke to a guy which advised me it will cost R3000 i then never went threw with it, after a few months i called again and spoke to a female we then confirmed full payment of R3000 for the credit boost, docs were requested and sent, the confusion started when i got a sms stating that another R3000 will be deducted, once again only whatsapp communication so i dont know who i spoke to i then advised that i did not sign up for debt review as it was stated my application fees are R3000 and another R7500 for i duno what needs to be paid, we then managed to sort that out and got the extra debt orders cancelled in that process i received a ref number from VCCB stating the claim has been logged which i thought was for the credit boost they then started emailing me directly requesting docs etc, which i sent to them they then informed me that the ID and name and surname does not match up and cannot process anything. I then emailed back with all relevant docs, i got a call today directly from VCCB to advise that i logged a dispute for debt removal i told them i did not and that i paid you guys to do a credit boost we then came to the conclusion that someone whoever on your side that submitted the dispute sent incorrect information also when you guys submitted you submitted as ME the consumer and not the 3rd party company hence why they thought me the customer sent incorrect information and contacted me directly , so the people at VCCB has now so far been helping me and trying to speed up this process. which was explained to me that it does not take longer than 20days I dont know what you guys are doing or what i paid you for this is well over the 30-60 day period as i paid payment in August and we almost in November with no solution from you guys. At this point i dont even know if a credit boost thing exist cause i have no defaults nothing on my name, the only reason why i contacted you guys was to get a credit score boost which was explained to me if payment is made it will increase by 500points which will put my credit report right over the top i duno if this is a **** or if the people working there does not know what they doing. there is no way to get intouch with them only via whatsapp you can try to call email no response at all so you do not know who you talking to on whatsapp and it seems its different people as the 1 doesn know what the other is doing