Misleading information

I'm highly upset with this company. I contacted Platinum Reports SA in March 2025. The consultant I spoke to explained I need to pay R7500 in order for the debt review status to be removed from my name. I then paid 5 installments of R1500 each. My last installment was end of July 2025. They then explained it will take 60 days for the flag to be removed from my name. Ever since the last payment I just dont get hold of them. Just to get hold of a WhatsApp number and I then asked how far my application is. They now want me to pay an admin fee which was never part of the settlement. Guys please be careful these people are *****ing us over. I'm taking them to the ombuds.